Avaya IPO 9.1 and Contact Recorder Issues

[BrianCosta]

Hi All,

I have IPO Rls 9.1 and Avaya IPO Application Server 9.1
Contact Recorder is up and running until the power down.
After this all recorderd segment not appears either on interface or via Fillezilla
on the Alarm Page each segment have the following Alarm:

01/11/22 11:49:33 AM
Minor Alarm
Error processing file MSG381934730900100_10.10.252.60.wav. Reason /additional-hdd#1/partition1/890001/000/00/05/890001000000599.wav (No such file or directory).
01/11/22 11:49:33 AM
Minor Alarm
Failed to compress the audio file for recording MSG381934730900100_10.10.252.60.wav. Reason /additional-hdd#1/partition1/890001/000/00/05/890001000000599.wav (No such file or directory).
01/11/22 11:49:33 AM
Major Alarm
Failed to write XML file 890001000000599. Reason: /additional-hdd#1/partition1/890001/000/00/05/890001000000599.xml (No such file or directory).

via command line, an additional hard disk is appears

all other settings are as is, nothing changes.
I am restarting the server and IPO, nothing changes.
on system status, active calls all calls are recorded
via Filezilla, opt/vmpro/VRL all calls is listed.

where is the wrong? and how we solve it ?

thanks in advance

 

[IPOLackey]

So when you log into cli you can see the /additional-hdd#1/ directory? Are you able to find the directory /additional-hdd#1/partition1/890001/000/00/05/ ?