Avaya IPO 500 v2 Collecting Digit Issue 1

[eherr]

I have a customer who is experiencing an issue where as when dialing a number slowly, the rest of the digits entered do not display on the screen.

Ex.) 1-8-0-0, pause for 3-4 seconds to find rest of number, 8-3-7-4-9-6-6. The 8374966 will not display on the phone screen but will still be collected. After the interdigit timeout, the full number gets placed on the CO line and call is normal.

It is the display that stops showing digits entered after 3 seconds of inactivity but still collects the numbers entered up to the Dial Delay Time of 10 seconds

My CO line is set for 10 seconds on the voice interdigit timeout.

The Avaya has the following timeouts set as well:
- Dial Delay Time: 10
- Dial Delay Count: 0


Any help in getting the display to continue to be interactive up to 10 seconds?

Thanks,
--E

 

[intrigrant]

Add "NO_DIALLED_REF_EXTERNAL" in the NoUser sourcenumber

 

[VoIP Numpty]

Analogue trunk?

 

[eherr]

@intrigrant - I will try that now and update after. Just for clarification, the documentation for that, it makes reference to displaying the full number dialed from a shortcode. Is the system just hardcoded to see a 4 second delay as an timeout to check the shortcode dialplan? ( if that makes sense )

@Voip Numpty - yes analog trunk lines. POTS.

 

[IPGuru]

Is the system just hardcoded to see a 4 second delay as an timeout to check the shortcode dialplan? ( if that makes sense )

Quite Possibly/probably

As you are on analog lines one the dial delay count or dial dely time has been reached the line will be seized & the number dialled - at this point the IPO thinks the call has connected & the complete number sent, additional keypresses are sent to line as DTF ones which is why the call continues & connects.




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