Avaya IPO, 48 Channel PRI, and Call Queueing

[John.Q.Public]

Hello all, I'm brand new to the telecom portion of the I.T. world, and have
a "general" question. The call center I'm working at has Avaya IPO 9 , and a
48 channel PRI. They have always used the call route scenario of: If a call comes
in, and the recipient group is unavailable, then the call goes to voicemail.

Now they want to implement the call queues and "still on queue" features. My
question is, Will the number of calls holding in the Avaya queues impact the
number of available PRI channels? or are the PRIs only affected by those calls
that are actually connected to speaking representatives?

 

[tlpeter]

Call in queue means a channel in ude as it is in queue on the ipo.

BAZINGA!

I'm not insane, my mother had me tested!