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Avaya ip500 help

steveo242

Technical User
Nov 16, 2024
1
I recently.took a job for an avaya ip500 that the office reported 25 lines down. They shipped a new control unit and expansion module. I replaced both, and transfered the sd card. I know the expansion module must be booted first to be recognized, after booting, the control module flashes healthy led's. The expansion module flashes red on the Middle led. From what I read that means it is trying to load firmware but never gets it. I can connect to the system with a static IP but when I try the default password it says. No response on that TCP port. The port seems correct 5xx08. I used putty for a serial connection and reset the admin password with the AT-SECURITYRESETALL command then entered the mac address and got the OK. Still a
Can't logon with the GUI. It keeps on saying no response. As it sits, some phones work but you cannot dial in, but on the phones that work you can dial out. Any guidance would be appreciated to diagnose the system. If I. An get the GUI working im sure it would.be much easier to diagnose and fix. Again, any help would be appreciated...
 

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