avaya IP Softphone auto-answer?

[cruzades]

Hi,

I'm playing with this IP Softphone's config to auto-answer, but it is not working the way it is expected. Rang agent needs to push the "Accept" button still to get the call.

Setup:
Avaya IPO 500 Rel 7.0.12
IP Softphone 3.1.2.17
Automated Attendant-->HG (longest waiting)


What we wanted is, if the call passes the Group, it will ring the available agent (Longest waiting), then no need for the agent to push the "Accept" button anymore.

Thanks in advance.

 

[cruzades]

Oh, I saw something at the GUI of IP Softphone that we need to toggle in order this feature be activated. I'll get to you guys soon.

Thanks.

 

[cruzades]

It worked now.

Thanks anyway,

 

[hairlessupportmonkey]

Using a softphone in a call centre?

Evil bastards.

ACSS - SME
General Geek

 

[cruzades]

@hairlessupportmonkey

Unfortunately, yes.

 

[cruzades]

Hi again,

The autoanswer is working fine, but after the agent logged off and log back in, the autoanswer is reverted back to disable.

Now, how to make this setting permanent?