Avaya IP phones locking up 1

[chiefs1969]

We just implemented voip at our location. we are randommly experiencing dropped calls and then the phone locks up. I know this is a generic and vauge question but thought I would put it out there. Also any documents that would help out woul dbe appreciated

Thnaks

 

[fbs003]

Um, Handset model, handset FW version, CM version?

 

[mojoputter]

Also, was a network assessment done prior to implementing VOIP..? if not, you may be looking at alot of trouble shooting to fix issues just like this in the future.

 

[chiefs1969]

CM 5 The majority of the sets are 9670G. The firmware is 6.004s. A network assesment was completed. I am new to this enviroment and trying to get my hands around it. Any helpful tips would be much appreciated

 

[jimbojimbo]

If the firmware is 6.x it sounds like you are on SIP. Do you have Session Manager or a SIP Enablement Server (SES)?

Is your system set up with a Feature Server, Evolution Server, or both?

If you have an Evolution server you might want to try and move a couple of the phones from SIP to H.323. Load 3.134s doesn't seem to have problems. I get both Blue Tooth and VPN capabilities to work.

We've been using these for some time without issue.

 

[toavaya]

We had a issue where the phones would lock up because we were backing up the call logs. Try to see if disabling call logs backup helps...