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Avaya IP phones DATA & VOICE VLAN issue

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ADMTDK

ADMTDK

Technical User
Jul 22, 2014
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Dear Forum Members!

I would like to ask for some help or advice how to configure our IP phones.
This is the sixth day when we're trying to set up our new IP phones. Phones are 1608i / 1616i / 9621G and B179.

We would like to set up the data to VLAN.208 and voice to VLAN.210.
We have Cisco 2960-X and Avaya IP500 PBX.

Cisco configured switches as follows:
DHCP-option 242 value to L2Q=0,L2QVLAN=208,VLANTEST=0 for the IP-scope of the DATA VLAN.
If you connect a phone it will receive power by the switch. Then it will first receive an IP-address of the data vlan. The configured option will force the phone to switch to the voicevlan and resend a DHCP-request. Then it will receive an IP-address from the correct vlan.

We tried it but unfortunately not working.

The only way (and the current status is) if we use this configuration:

Code: 
DATA VLAN
172[indent][/indent]MCIPADD=x.x.208.15,MCPORT=1719,HTTPSRVR=x.x.208.15,L2Q=0,L2QVLAN=208,VLANTEST=0
242[indent][/indent]MCIPADD=x.x.208.15,MCPORT=1719,HTTPSRVR=x.x.208.15,L2Q=0,L2QVLAN=208,VLANTEST=0

VOICE VLAN
172[indent][/indent]MCIPADD=x.x.208.15,MCPORT=1719,HTTPSRVR=x.x.208.15,L2QVLAN=210,VLANTEST=0
242[indent][/indent]MCIPADD=x.X.208.15,MCPORT=1719,HTTPSRVR=x.x.208.15,L2QVLAN=210,VLANTEST=0

We knows that this configuration not fits the requirements but at least the phones are working now.

Any help or advice will be really appreciated!

Thanks in advance.


 
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We testing now on two ports in the Cisco Switch
see the portconfig below:

Code: 
xxxxxx#sh run int gi 1/0/35
Building configuration...

Current configuration : 201 bytes
!
interface GigabitEthernet1/0/35
description ### Hostport ###
[b]switchport access vlan 210
switchport mode access
switchport voice vlan 210[/b]
no mdix auto
no cdp enable
spanning-tree portfast
end

xxxxxx#

If I connect a laptop to port 35 I can ping gateway/IPO etc.
If I connect a Avaya phone that's works fine.

But if I try to use a non dedicated port that's not working.
 
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For example if I use this config, not works:

Code: 
xxxxxx#sh run int gi 1/0/34
Building configuration...

Current configuration : 190 bytes
!
interface GigabitEthernet1/0/34
description 1616i
switchport access vlan 208
switchport mode access
switchport voice vlan 210
no mdix auto
no cdp enable
spanning-tree portfast
end
 
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Change the data DHCP scope to the following:

Code: 
DATA VLAN
176
HTTPSRVR=x.x.208.15,L2Q=1,L2QVLAN=208,VLANTEST=60
242
HTTPSRVR=x.x.208.15,L2Q=,L2QVLAN=208,VLANTEST=60

The 46xx phones should use the 176 scope, not the 172 .
Removing the MCPIPAdd makes sure the phone won't register with with a data ip-address
LSQ=1 turns on Vlan tagging
Vlantest=60 - allows the phone to try that dhcp scope for 60 seconds before restarting in the native vlan


The Voice scope you should add the L2Q=1 tag, also in your example you reference 208 and 210 as the vlans? Which one is the voice one? If it is 210, than the L2QVLAN tag in the data scope, should be L2QVLAN=210 , this will force the phone to reboot in the proper voice vlan.


Hope that makes sense.

>mike

ACE - IP Telephony
 
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just noted i missed the L2Q=1 in the code example for option 242, it should be there

ACE - IP Telephony
 
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Dear mikeg826!

So if I understand well, my configuration should look like this (if [highlight #3465A4]208[/highlight] is [highlight #3465A4]DATA[/highlight] & [highlight #CC0000]210[/highlight] is [highlight #CC0000]VOICE[/highlight])

Code: 
DATA VLAN
176[indent][/indent]HTTPSRVR=x.x.208.15,L2Q=1,L2QVLAN=208,VLANTEST=60
242[indent][/indent]HTTPSRVR=x.x.208.15,L2Q=1,L2QVLAN=208,VLANTEST=60 

VOICE VLAN
176[indent][/indent]MCIPADD=x.x.208.15,MCPORT=1719,HTTPSRVR=x.x.208.15,L2Q=1,L2QVLAN=210,VLANTEST=0
242[indent][/indent]MCIPADD=x.X.208.15,MCPORT=1719,HTTPSRVR=x.x.208.15,L2Q=1,L2QVLAN=210,VLANTEST=0

Am I right?
 
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So if I understand well, my configuration should look like this (if 208 is DATA & 210 is VOICE)
Click to expand...
NO

Code: 
DATA VLAN
176
HTTPSRVR=x.x.208.15,L2Q=1,L2QVLAN=[b]210[/b],VLANTEST=60
242
HTTPSRVR=x.x.208.15,L2Q=1,L2QVLAN=[b]210[/b],VLANTEST=60


Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
 
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MattKnight is right, you need to tell your phone that it's proper vlan is 210 , so on next reboot it will go to vlan 210 and get the full string, the phone doesn't need to know anything about the datavlan.



ACE - IP Telephony
 
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Hello Gentlemen!

Now I put the configuration to the DHCP server, looks fine but the phone now says waiting for LLDP and then restarts itself.
What is that mean?

Thank your for your reply's!
 
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>Now I put the configuration to the DHCP server, looks fine but the phone now says waiting for LLDP and then restarts itself
>What is that mean?

You have something configured wrong...

Please confirm that the switch port for the phone is configured like this
Code: 
interface GigabitEthernet1/0/34
description 1616i
switchport access vlan 208
switchport mode access
switchport voice vlan 210
no mdix auto
no cdp enable
spanning-tree portfast
Also the actual DHCP option strings that you are using for both scopes.



Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
 
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Let me exact:

9621G says "waiting for LLDP"
1608i saya "Finding router..
 
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Here are the DHCP config:

]
b33531.jpg

]
b2392a.jpg
 
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My first thought is how are you handling the intervlan routing? i.e. what device is x.x.210.1?

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
 
Upvote 0 Downvote
Hi, the 210.1 is a router from our ISP.
 
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And has that been configured to route between the VLANs and pass DHCP responses through etc? :)

 
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How is the interface (and sub) on 210.1 configured?


Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
 
Upvote 0 Downvote
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