AVAYA IP Phone 5602W+ Doesnt not start !!

[itsupport5589]

Hello,

My AVAYA IP Phone 5602SW+ whenever started shows a think Progress Bar runs from left to right and then stop there.

Please let me know how do i resolve this issue??


-Thanks,
Sam.

 

[intrigrant]

Trow it away and try another one?

A simple mind delivers great solutions

 

[itsupport5589]

I need a solution, not the way to throw out.

I have two IP PHones, which give same THICK PROGRESS BAR and struck, how do i reset it.

Your response will be highly appreciated.

-Thanks,
Sam.

 

[intrigrant]

If they only show the progress bar and don't continue then they are broken, trow them away.
Repairing them is too expensive.

A simple mind delivers great solutions

 

[tlpeter]

I never saw a progress bar on the 56xx to be honest.
Are you sure it is a 5602?

BAZINGA!

I'm not insane, my mother had me tested!

 

[itsupport5589]

Yes

Thanks for your reply.
It is 5602SW+.

Whenever I Plug the Cable to start the phone, its starts and a line starts from left continue to right...and struck there.

Is there anywhere, where i could reset and reformat do any kind repair to make it start working on. Im sure there should be a way.

-Thanks,
Sam.

 

[tlpeter]

The 56XX phones shows bytes going up but no line.
Do you see any firmaware level coming by?

I would not spend too much time on this phone as it is old and like Intrigrant mentiones, it will cost too much in the end.


BAZINGA!

I'm not insane, my mother had me tested!

 

[intrigrant]

You're not connecting them to a alog or digital port are you? I would be very dissapointed if that is the case, these are IP Phones and need to be connected to a LAN with PoE, either from a power injector or from a PoE switch.

A simple mind delivers great solutions

 

[itsupport5589]

Ofcourse not.

Im connecting directly POE Switch.

Still No Luck

-Thanks,
Sam.

 

[amriddle01]

Post some pics of it happening

 

[itsupport5589]

https://rcpt.yousendit.com/16875071...3df3ecb7b?cid=tx-02002208350200000000&s=19105

Click the above link to see the Error

 

[amriddle01]

Never seen that before tbh

 

[montyzummer]

have you tried to force the handsets to download some new firmware ?

Im not saying that will work but its worth a shot , i use mviptel on my laptop a small 8 port poe switch and statically input the info into the phone , when forcing firmware into devices that are not on a true network

APSS (SME)
ACSS (SME)

 

[jamie77]

That is seriously not right. I think that is a doorstop or needs sending off for repair.

Jamie Green

Football is not a matter of life and death-It is far more important!!!!