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Avaya Ip Office Versus Mitel 3300 1
- Thread starter raknas
- Start date
T8keiteasy
IS-IT--Management
Your question is interreting.
Can you post it in AVAYA forum too ?
Regards
Now, it's about French users too !!!
Can you post it in AVAYA forum too ?
Regards
Now, it's about French users too !!!
TheMitelGuy
IS-IT--Management
I'm certified on both. Mitel is much easier to program. Mitel also has nicer phones as far as I can tell. Avaya has a nice system, but Mitel does not limit the platform as much as Avaya does (i.e. Avaya has had to discontinue many version of IP Office as the memory was not sufficient for new software updates). Mitel has always put enough memory in the units and makes software upgrades simple.
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I have installed both and like the quality of the Mitel system over the IP Office. Here are a few points:
-The voice quality on the IP Phones sounds more like a traditional TDM call on the Mitel IP Phones, and this is using G.711.
-The Mitel system does not use network bandwidth to provide dialtone, ringback tone and busy tone to IP phone sets as these tones are generated by the phone. The Avaya does use bandwidth as the sound is generated at the control unit.
-The programming changes to the Mitel can be done with a web browser and changes are live. Multiple people can be in programming at the same time. On the IP Office, you download the system configuration to a PC running a Windows app, then upload them when changes have been made. Most changes can be merged without a system reboot, but some cannot. Only one person can make and upload changes at the same time.
-We have had some quirky things happen when uploading config files. The worst was the system failing in the middle of an upload and the IP Office completely going back to factory default programming.
-If you are connecting any Digital Avaya sets to the IP Office base cabinet and press the numeric keypad, the speaker emits a true DTMF tone for the button you press. On the Digital Expansion Modules, the same key press emits a very "electronic toy piano" sound. Very hokey.
-Avaya warns that the DHCP Server in the IP Office should only be used for up to 5 IP Sets. Anything over that requires a external DHCP Server to be supported.
-The Mobile Extension feature (call rings desk and cell phone at the same time) on the Mitel gives you call control to transfer a call answered on the cell phone to another user on the phone system, or perform a conference call. The twinning on the IP Office does not.
Having said all this, there are some neat features on the Avaya IP Office that will cost extra on the Mitel side and the IP Office does have it's place, but I think the Mitel is the better quality system of the two. IP Office is my 2nd choice in that size range in the size range that it serves.
Brett Gibson
Gibson Teldata, Inc.
-The voice quality on the IP Phones sounds more like a traditional TDM call on the Mitel IP Phones, and this is using G.711.
-The Mitel system does not use network bandwidth to provide dialtone, ringback tone and busy tone to IP phone sets as these tones are generated by the phone. The Avaya does use bandwidth as the sound is generated at the control unit.
-The programming changes to the Mitel can be done with a web browser and changes are live. Multiple people can be in programming at the same time. On the IP Office, you download the system configuration to a PC running a Windows app, then upload them when changes have been made. Most changes can be merged without a system reboot, but some cannot. Only one person can make and upload changes at the same time.
-We have had some quirky things happen when uploading config files. The worst was the system failing in the middle of an upload and the IP Office completely going back to factory default programming.
-If you are connecting any Digital Avaya sets to the IP Office base cabinet and press the numeric keypad, the speaker emits a true DTMF tone for the button you press. On the Digital Expansion Modules, the same key press emits a very "electronic toy piano" sound. Very hokey.
-Avaya warns that the DHCP Server in the IP Office should only be used for up to 5 IP Sets. Anything over that requires a external DHCP Server to be supported.
-The Mobile Extension feature (call rings desk and cell phone at the same time) on the Mitel gives you call control to transfer a call answered on the cell phone to another user on the phone system, or perform a conference call. The twinning on the IP Office does not.
Having said all this, there are some neat features on the Avaya IP Office that will cost extra on the Mitel side and the IP Office does have it's place, but I think the Mitel is the better quality system of the two. IP Office is my 2nd choice in that size range in the size range that it serves.
Brett Gibson
Gibson Teldata, Inc.
SpongeVoIP
Technical User
Not a real comparison. Having done a lot on both systems, I can truly say if you want a real IP system...Mitel is the winner in this comparison. The IP in IP Office is a great branding exercise, but the box is coming from a traditional background. Only look to the IP design; Mitel delivers encryption, real DHCP, RSTP, 802.1x, etc all the real IP stuff. ON the telephony site it compares, but look into networking...IP Office max 500 users or 16 locations...what about remote IP phones, Mitel's Teleworker is awsome...LCS integration, the CIS contact center suite, Mobile integration, the phones....
The only downside, IP Office can be offered very cheap, and this is why a lot of customers choose it. Not if you compare the platforms from a technology point of view.
The only downside, IP Office can be offered very cheap, and this is why a lot of customers choose it. Not if you compare the platforms from a technology point of view.
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