I am not an IT person, but have set up config file for Avaya IP office with over the phone support from an Avaya rep. in the past. We would like to be able to forward calls during non business hours from a dept. to an "on call" cell phone. We currently have a daytime auto attendant and a direct line coming into the dept, which is associated with a huntgroup, but do not have a night auto attendant. Does anyone have experience with setting this up with detailed information on configuration? Thank you for your help.
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations IamaSherpa on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Avaya IP Office Version 7
- Thread starter lomiragov
- Start date
phoneguy610
Programmer
i would setup a night greeting with one of the options to transfer to a user that is setup to unconditional forward to the cell phone
you need to make sure trunk to trunk transfer is checked as well
you need to make sure trunk to trunk transfer is checked as well
mikedphones
Vendor
Do you have voicemail pro or are you running embedded voicemail?
Either way, you could consider using one of the breakout codes in the mailbox, for example "press 2 for after hours support" and have 2 in the mailbox be a transfer to a user that is unconditionally forwarded to that cell.
Of course that option would technically be available all the time, not just after hours. There are several ways you could do it. Perhaps a button that sets the hung group out of service and the out of service hunt group is a different greeting giving choices to leave a message or press a key to transfer to the cell. This could likely be a transfer to that user I mentioned earlier that is unconditionally forwarded to the cell number.
May depend on which mail you are running to best answer.
Either way, you could consider using one of the breakout codes in the mailbox, for example "press 2 for after hours support" and have 2 in the mailbox be a transfer to a user that is unconditionally forwarded to that cell.
Of course that option would technically be available all the time, not just after hours. There are several ways you could do it. Perhaps a button that sets the hung group out of service and the out of service hunt group is a different greeting giving choices to leave a message or press a key to transfer to the cell. This could likely be a transfer to that user I mentioned earlier that is unconditionally forwarded to the cell number.
May depend on which mail you are running to best answer.
- Thread starter
- #4
Thank you for the ideas, I will do a little more investigating. The one issue is that this specific department is part of an auto attendant, but also has a direct line associated with it. The next issue is that there will be different cell phone numbers that will have to be programmed depending on who is on call during a certain day. That on call person will have to be able to enter in the cell number into a forward unconditional on a phone, he would not have access to manager.
To tackle your next issue, given the simplicity and technical know how of your situation, the easiest way would be to have a dedicated phone in the office they do this from. Put a Call Forwarding All button on it, and have them manage it this way.
There are more ways to do it of course, but this would be pretty simply.
There are more ways to do it of course, but this would be pretty simply.
- Status
Similar threads
- Locked
- Question