Avaya IP Office Software Upgrade Policy changes effective 15 September 16

[raknas]

From The Avaya Partner Portal I saw today.

10 Jul 2012 Last Updated 10 Jul 2012


"Effective on 15 September 2012, Avaya IP Office will no longer provide free software upgrades for any version of IP Office software.

Prior to this date, partners could download upgrades within the first 90 days after purchase."

 

[telesonic]

you can still upgrade in the first 90 days.

 

[raknas]

Am i reading it wrong then? It translates to me that there will be no free upgrade. I.E post 15th september customer buys system. next day new version comes out. does not get free upgrade as pre 15th september the customer would be able to upgrade?

 

[Pepp77]

I also read this as Raknas does.

| ACSS SME |

 

[tlpeter]

I did read this in the 8.1 upgrade doc

5 IP Office Licensing Changes 5.1 Entitlement Period Effective April 19, 2012, the entitlement policy is being updated as follows and all prior entitlements to an IP Office upgrade are superseded no effect. The “Entitlement Period” is defined as the period within 90 days after the Customer places their first call (intercom or outside) on the system. This is targeted to those newer users who may have just purchased a new system, and Avaya brings out a newer release  Any upgrade must be completed within 60 days of a GA release of Release 8.1.  In no event shall the entitlement period extend beyond September 1, 2012.  For example: • An IP Office system brought into service March 31st could upgrade to 8.1 on June 29th, the day of release, but could not upgrade the day after (90 day limit reached) • A system Brought in to service May 1st would have until July 30th to upgrade to 8.1 (90 days from May 1st and within the 60 day post GA) • A system Brought in to service June 18th  would have until September 1st to upgrade (75 days as it is 60 days post GA ) • A system brought into service August 23rdth, if still at R8.0 will only have until September 1st 2012 to upgrade (8 days) Customers are entitled to an upgrade to release R8.1 of IP Office software during the Entitlement Period, as defined. After the Entitlement Period, Customers must pay for an upgrade to R8.1.    Customers must be at the current, R8.1 release, to be eligible for IP Office Support Services.  The entitlement period will cease for any future software after 15th September 2012

BAZINGA!

I'm not insane, my mother had me tested!

 

[tlpeter]

Hmmm, something seems to go wrong.
Page 8 on the 8.1 update doc on the partner portal.

From GA 60 days time to upgrade but within the 90 days grace period.

BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

Problem with this is they always ship at least 1 release behind current, sometimes 2. They can's just leave it as a lottery what system you are getting

 

[IPOfficeGuru]

The upgrade policy should read...."Customer Entitlment period begins on the first release and activation of IP Office Software Code that has NO FREAKIN BUGS and the product works as specified with 5-9's of reliability. Until that point in time, Avaya provides free releases of software until they get it right, and Avaya reimburses business partners that expend hours and hours of field time on customer repairs, etc...".

 

[raknas]

could'nt of said it any better. worth a star

 

[andynetcon]

Guru, you're absolutely correct. R8 has been a nightmare for me.

 

[Greybeard191]

another star for IPOfficeGuru...

GB

 

[EmuDan]

...and another!

Dan

If it ain't broke, why fix it?
If it's broke, try to fix it..
If you can't fix it, get yourself a good baseball bat and swing away!

 

[tekguy125]

Apparently, Avaya is that confident that R8.1 will fix all the bugs and be the best software around hands down!

 

[AndrePa]

I agree, another star for IPOfficeGuru...

 

[Westi]

sweet, Guru
have more pink, R8 is almost as bad as R4 was. Time to get this whole thing under control and start quality testing that is actually testing like the real use of the system needs.
Paging would be a good start.

Joe W.

FHandw, ACSS

http://convergednetworks.ca

 

[hairlessupportmonkey]

I think the Beta test program is a little flawed and also why does tried and tested features break with every release?

ACSS - SME
General Geek

 

[IPOfficeGuru]

Flattered by star count - Thanks to my peers !!
Mr. Avaya - if you are monitoring......
IPO Business Partner since R1.0.
Like so many of my peers out there, we are tired of;
Faulty code with features that don't work.
Faulty IP500 hardware and 95xx/96xx hardware.
Callbacks to customer sites by our staff.
Constant changes in licensing policy.
Clueless or evasive Avaya Tier 3 reps.
Most of alll....Not making monay...which is the deathnel if they cant turn this boat around.

"Never fear billing a client for services rendered, or they will think your time is worthless"

 

[telesonic]

Gosh you an angry man...

Have you seen the license changes for V8.1 and the server scenarios for multi-sites.
I understood it at the briefing but weep at it everytime I consider the fact I have to try and relay this to the sales team.
I also clearly see that it is going to confuse people so much that Avaya will change it at V8.2 - to simplify the situation.

I have been in from V1.0 as well.
At least things are not as bad as V3 to 3.2 that was the darkest hour.

I would add... Do I really need to have quite so many passwords, portals, where I get too confused trying to find anything?

& As poor as it all is, and every word you say is true. I still think that they are better than the rest...
Have a good weekend

 

[daveinwearside]

@Telesonic

being the best of a bad bunch isn't a selling point id push to my customers, would you?

Avaya IP office is a great product. no doubts there.

I just think Avaya are trying too hard to bring new features with every release. It would be nice if they slowed it down a little and got the existing features working with every release before they add new stuff.

In my opinion they are rushing software for new features to keep up with other vendors at the expense of a stable platform that does what it says on the tin.




ACSS SME
APSS SME
A word to the wise ain't necessary - it's the stupid ones that need the advice.

 

[hibroth]

Such a confusion, the GA doc states :

3.1 Upgrade License 6
Existing systems being upgraded to Release 8.1 will require an appropriate upgrade
license. The exception is new systems upgraded within 90 days of first power up.

I read the 8.1 upgrade doc too, but the #145 just published doesn't talk about the 60 days limit upgrading to 8.1