Avaya IP Office Reboots. Cold Start once a week? 1

[TonyBigD]

Avaya IP Office Reboots.
Cold Start, System Reboot shows in the Control Unit Audit.
It's happening about once a week. Random times.
Version 9.0.3.0 build 941.
Analog trunks,
Digital phones,
PRI for interconnect to 2 other phone system for 4 digit dialing and LD trunks.
UC mod with VM Pro.

The only alarms I see are trunk alarms when the system reboots.

 

[mojoputter]

I would start the monitor screen and run it for the week and see what you can catch and make it log to a file

No matter how hard you try, you can't fix stupid...

 

[amriddle01]

Cold start means it's lost power, try a UPS

 

[TonyBigD]

I checked the power. Already on a stable UPS. Pretty sure that's not the issue. It doesn't happen the same time or day every week.

I'm not sure what options to check in sys mon?

 

[mojoputter]

Just click the Default All option

No matter how hard you try, you can't fix stupid...

 

[TonyBigD]

Do I need to leave a laptop connected with sys mon running on it to collect the data?

 

[jamie77]

Swap out the CCU. Seen loads of this recently and no matter what else we try, we end up fixing by swapping the ccu.

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer

 

[amriddle01]

It's losing power, so if the power is guaranteed stable then it's the system power supply, so swap it as advised....

 

[TonyBigD]

CCU, and system power supply? So are we saying swap out the entire 500V2 Chassis?

 

[mojoputter]

Sounds like thats what there suggesting

No matter how hard you try, you can't fix stupid...

 

[jamie77]

CCU and power supply are 1 unit. If you change one, you change the other!

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer

 

[bolaji07]

Reason: Abnormal Termination
Termination Cause: <TLB Data Load Error> addr=b15241d2 d=5 pc=f0285e30 stack=f0285cec f0285ed8
f00f84fc f00edee8 f027de44

I had this error after our IP office logged out all our phones and after making search for resolving the error, i find the solution in Avaya document as stated below:

This type of alarm occurs when the system denies a request to access a resource because there are no resources
available. System Status displays:
"The following system resources are all in use"
The table below lists the additional information displayed for each login alarm type:
Resource
Data Line
VCM
–
Modem Channels

Voicemail Storage
"Voicemail Storage Nearly Full" or "Voicemail Storage Full"
* This occurs when all the lines associated with a particular short code have calls on them

So, i noticed the storage space is almost full, then i backed up the call storage and freed up alot of space and now the phones do not reboot/logout anymore.


Understanding the error message which appears on system status is link to Resources which also display the voice mail error "The following system resources are all in use". with the last date of congestion. meaning, it has occurred severally and needs an attention.

"The following system resources are all in use" = Termination Cause: <TLB Data Load Error> addr=b15241d2 d=5 pc=f0285e30 stack=f0285cec f0285ed8
f00f84fc f00edee8 f027de44

if you go to Resources in system status, the error normally occur during the last poll time and this can be seen in "Time"

 

[TonyBigD]

So here's the update. Avaya says it's the UC Mod. I have replaced the UC Mod. I'll let you know how it goes.

 

[bolaji07]

@ TonyBigD,

Do you have voice mail pro?

If you do which version?