AVAYA IP Office R12 using Softconsole for Operator 1

[dave_jey2004]

Hi All,

Currently using AVAYA IP office R12 with Soft Console for Receptionist/Operator. Question is , can the IP office Console R12 installed on the PC able to use AVAYA L100 headset USB connected?

The PC able to detected the L100 headset but the SoftConsole was not able to connect headset or hear the dialtone.

I tried to find the Audio setting in the Softconsole or reading the document, didn't help.

Is the Softconsole works on USB headset connect to the PC or only works on IP phone (RJ9 connector behind IP phone)?

 

[Menniss]

Thats because there is no audio path with the soft console. The name is a bit deceptive this is because of its age. You still need a device to process the audio, a hard phone or Workplaces etc

 

[john3voltas]

Is the Softconsole works on USB headset connect to the PC or only works on IP phone (RJ9 connector behind IP phone)?

To my knowledge, there's no way of using a USB headset connected to the IP Hardphone.
You will always need a telephone. It can either be analogue, digital, IP hardphone, or... a softphone such as IX Workplace.
Think of the SoftConsole as a 1st party CTI application. It doesn't have a softphone embedded in the SoftConsole. Because of that. you will need one of the above.

You can make do with SoftConsole & IX Workplace, though.
If I recall correctly, you can enable Hidden Mode under Workplace > Settings > User Preferences > Display. This way Workplace will always stay minimized in the systray and you can enable popup of SoftConsole.
In such a setup you can use the USB headset connected to the PC (no deskphone required). Try it out and maybe it will work fine.
And don't forget, you need a special license to use Workplace.
Cheers

 

[derfloh]

Office Worker in this case or Sofphone

 

[dave_jey2004]

Hi John

I didn't test the method you suggested

Hi Menniss,

Yes, its true enough there is no audio path with the soft console.

Currently using AVAYA - L119 headset RJ9 - connect to the IP phone and its working with IP office Softconsole.

 

[john3voltas]

@dave_jey2004
I'm sorry Dave, but I'm struggling to understand.
L119 is an RJ9 headset, and you have it connected to the IP Deskphone. Which model of IP Deskphone are you using? This is key factor. We need to understand if the phone has some kind of feature to enable the headset.

But please, try the headset/deskphone combo without the softconsole software. Ignore the softconsole.
Take the headset and the deskphone. Make a call. I suppose your phone makes the call. You then pickup the call on the destination phone and then there's no speech path. Is that it?
Don't hangup the call. Press the headset button. Now there is speechpath, right?



If using the headset button there is speechpath, then you need to make so that the PBX understands that that particular deskphone is going to work in "headset-mode".
Please enable the Offhook Station option in the extension you've created for that receptionist.



Now try again but this time from within the SoftConsole application. Now it should work. You will now probably put the deskphone away and just use the headset that is connected to the phone and control all phone features using the SoftConsole application (CTI).

When receiving a call, pressing the ENTER key should pick up the call and make the audio go directly to the headset. Press the END key to release the line and hangup when finished talking.
And when making a call to another extension or using a trunk line should also be seemless. If you look at the phone, the LED of the Headset key should be lit (turned on) when you pickup calls and when you make calls.
The offhook station feature was designed with analogue phones in mind, but to my knowledge it works fine with any kind of phone, even IP phones.

Give it a try and let us know.
Cheers

 

[Elsa.bet]

Avaya IX™ Workplace displays the following message: 'CHECK YOUR WEB ADDRESS AND TRY AGAIN.' How can I resolve this?

 

[derfloh]

What did you enter as config URL?

 

[john3voltas]

Avaya IX™ Workplace displays the following message: 'CHECK YOUR WEB ADDRESS AND TRY AGAIN.' How can I resolve this?

Check your URL in a web browser.
If you reach a page stating "HTTP Server Allows Avaya Clients Only", then you probably have enabled "Avaya HTTP Clients only".



Simply disable that option and try again.
Cheers

 

[derfloh]

As Workplace IS an Avaya Client, this will not be the root cause. Nevertheless try to load the settings file with your browser.

 

[john3voltas]

Sorry @derfloh , but in my previous experience the PBX doesn't check the softphone software to see if it's Avaya or not. It simply checks that it is a PC (not an Avaya Hardphone) and it doesn't work.
Haven't tried that in a while, though...

 

[dave_jey2004]

Hi @john3voltas​

Its using 9611G H.323 IP phone and its working perfectly with L119 headset by enabling audio path to headset mode.

I did try the setting suggested below but it did not work with or without Softconsole

 

[john3voltas]

"it did not work" is a very vague expression.
If you need any help, you will need to start answering the questions people have asked you. Right now, I can't understand what is "not working"...

 

[dave_jey2004]

I am sorry @john3voltas .... i did not meant to offend you.

The steps and settings that you shared above the headset method and with Softconsole application, i tried it and did not work.

 

[john3voltas]

No worries @dave_jey2004 , I didn't feel offended.
I understand that the procedure I offered to you didn't work. What I don't quite understand is what "is not working".
This thread started with a softconsole problem. You were trying to connect the L100 cable to the PC, but softconsole would not recognize it because that's not how softconsole works. Softconsole is not a softphone that can use a usb headset. Instead, softconsole uses a phone. Any analogue, digital or IP phone. It can also use a softphone even though I don't think that is supported.
So...what are you trying to do right now, and what does not work right now?

 

[dave_jey2004]

Hi @john3voltas

Yes you are right, Softconsole is not a softphone that can use a usb headset. My mistake and lesson learned ;-)

currently I'm using L119 headset connect to 9611G IP phone and it's working with Softconsole (softconsole uses a phone)


Thank you very much. Appreciated the full support.