bigdave1980
Systems Engineer
Hi all,
I hope I'm putting this in the right area, so please let me know if not. Also, please excuse my ignorance but I don't usually get involved with Avaya systems so they are fairly alien to me, although I do know various other systems so am familiar with a lot of the concepts. One of our hotel customers has an Avaya IP Office 500 system and connected to that system are 6 x "IP Office Phone 30" modules, each providing 30 analogue extensions. One of those modules appears to have died, as there is no green light on the front, and if they try a good PSU from another of the modules it does the same, so it would certainly seem to me that it is dead and needs to be replaced. What I want to know is, can the module just be swapped out for a replacement one, without any programming work being required, or would we need to for example configure the new module in some way? Any advice please would be greatly appreciated.
Thanks!
Dave
I hope I'm putting this in the right area, so please let me know if not. Also, please excuse my ignorance but I don't usually get involved with Avaya systems so they are fairly alien to me, although I do know various other systems so am familiar with a lot of the concepts. One of our hotel customers has an Avaya IP Office 500 system and connected to that system are 6 x "IP Office Phone 30" modules, each providing 30 analogue extensions. One of those modules appears to have died, as there is no green light on the front, and if they try a good PSU from another of the modules it does the same, so it would certainly seem to me that it is dead and needs to be replaced. What I want to know is, can the module just be swapped out for a replacement one, without any programming work being required, or would we need to for example configure the new module in some way? Any advice please would be greatly appreciated.
Thanks!
Dave