Avaya IP Office Outlook Plugin download

[Bahamex1]

I have a customer with an IP Office 500 running Rel. 9 and a UC Module running VM Pro and One-X Portal (ver. 8.1). The customer wants Power Users to be able to dial directly from their Outlook Contacts and he read on the internet that there is an Outlook plugin that can be downloaded from One-X Portal. I found the procedure online that says you must go to the Configuration tab and Select Destop integration.
See link below [link ]

http://blog.denwa.uk.com/setting-up-the-avaya-ip-office-plug-in-for-microsoft-outlook/

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However, when I try that in the One-X Portal configuration tab, there is no Desktop integration option to select.

What am I missing?

Can someone please provide me some guidance on how to obtain and install this plugin for my customer?

Thanks in advance.

 

[WCeightoh]

Be sure you are logging in as a user to One-X Portal, not Administrator. Also may depend on which browser you're using - I'm using Chrome and see the option.

 

[tlpeter]

Why is the UCM on 8.1 and the IPO 9.0?
Maybe upgrade the UCM and then try again.


BAZINGA!

I'm not insane, my mother had me tested!

 

[Bahamex1]

Happy New Year to everyone!

Sorry for my delayed reply.

WCeightoh was correct. Once I logged in as one of the Power Users I was able to get access to the plugin download and install it for the customer. Then I went on vacation and forgot to update you.

The customer later opted not to use the plugin after all the trouble. He said that he preferred the Soft phone because it doesn't have to use the physical desk phone as the plugin does.

Anyway, I thank you for your responses which helped me accomplish what I needed.

Keep up the good work in Tek-Tips.