I was just hired as system administrator at a new company. They have an Avaya ip office system. They currently have an Algo 8180 setup with loud ringer. They want me to change it so they are able to use it as an intercome. It does currenly work for loud ringer. I am unable to get it to work for an intercome. I did disable the ringer. The algo web interface does say successful for page once I disable ring since they only have one SIP license. All I did was change the ring extension to the page extension but it will not work.
It was setup to ring. When a call is made it rings in the factory. If I dial 3500 the ringers does ring in the factory. So I changed the page extension to 3500 and diabled ring. Now it does say successful on the Algo site for page when it did not before the change. But when I dial 3500 now it does nothing. What else needs to be done so I am able to voice page out of the Algo 8180.
When I do dial 3500 you can hear the page tone that is setup on the Algo web interface but after that nothing. It does not broadcast the speech over the speaker.
I tried to create a new usetr and extension but nothing worked. So I went back to just changing the ring extension to the page one.
I also found somewhere to uncheck "allow direct media path" under the VOIP tab for the extension but that did nothing also.
It was setup to ring. When a call is made it rings in the factory. If I dial 3500 the ringers does ring in the factory. So I changed the page extension to 3500 and diabled ring. Now it does say successful on the Algo site for page when it did not before the change. But when I dial 3500 now it does nothing. What else needs to be done so I am able to voice page out of the Algo 8180.
When I do dial 3500 you can hear the page tone that is setup on the Algo web interface but after that nothing. It does not broadcast the speech over the speaker.
I tried to create a new usetr and extension but nothing worked. So I went back to just changing the ring extension to the page one.
I also found somewhere to uncheck "allow direct media path" under the VOIP tab for the extension but that did nothing also.