AVAYA IP OFFICE Integrator for SALESFORCE

[fedphone]

have a client that wants to do SF Integration with IP OFFICE - they currently using IP OFFICE 500 V2 with R9.0 software - they will upgrade to R11 and get the CTI Link. We are looking for assistance - the AVAYA Help desk.... no help. My distributer referred me to Esna in CA and they had like no clue what i was talking about. Hate that cause seems like we going it alone

So, if anyone has any suggestions - it would be appreciated

 

[telecomtekperson]

You will need to install the Application server, and Avaya Communicator for Web (an old ESNA applications)
You will also need Office worker licensing for that....

 

[fedphone]

Yes - i kknow what i need - but im looking for an SF Integrator with IP OFFICE experience

Customer has a question - does it work

 

[telecomtekperson]

Yes, it works...

https://www.avaya.com/en/partner-locator/

 

[teletechman]

It's not so bad, I did my 1st one last month with SF Lightning just follow the instructions for the integration. Just make sure yoou have the customer admin for SF available to set up that side, just needed to add the rights to use ACW for each work flow.
Mike