AVAYA IP OFFICE FROM SIDE A TO SIDE B THE CALL CANT LISTEN EACH OTHER

[Kanyembe]

Hellow Team I have faced one challenge I connect Avaya Ip office on VPN...IP OFFICE 500V2 Side A and side 78 pc's of Avaya 9620l have
connected side A where the control Unit 500v2 is there but the rest 12 ip phone have connected side B using VPN ...the phone is connected proper but the main issue is once I call side A they pick phone but them they can hear me but me Icant hear them?

and the user licence are okay ..

so what is the issue upon..?

 

[IPGuru]

Data routing issue (as Always)
taffic from phone & site A cannot route to VLan Address of phone on site B



Do things on the cheap & it will cost you dear

 

[Kanyembe]

ok ,,but there is no VLAN here there is VPN

 

[CMUK]

Try untick use direct media path, obvious routing issue but this should let you work

Calum M
ACSS

 

[IPGuru]

It is either a network routing or firewall issue

Phones on site A are not able to route their UDP speech packets to site B, or they are being blocked b a firewall.

you need a competent data engineer



Do things on the cheap & it will cost you dear