Avaya IP Office CLID preservation

[Dan Brown]

Any help on this would be greatly appreciated.

I'm currently trialing a new phone system and I've created an unconditional forward on the users to their temp numbers.

The issue is that whenever they receive an internal or external call it always comes up with the leading number of the ISDN, which is more concerning for the external inbound calls.

I've tried the *888N shortcode but that didn't work, I've been at this for a couple of days and gotten nowhere. Maybe I'm missing something a select box (which is probable).

I'm working on Avaya IPOffice 500v2.

 

[derfloh]

Within the ISDN line you can enable the option "Send original number on forwarding and twinning"

IP Office remote service

https://www.fwilke.com/home

Fixed price SIP trunk configuration:

https://www.fwilke.com/en/ip-office-sip-trunk-en/

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

 

[janni78]

Your service provider also needs to allow you to send original call number which they usually don't do by default.

"Trying is the first step to failure..." - Homer

 

[Dan Brown]

Hi derfloh

Thanks for the reply, I have analogue lines, not sure if that makes a difference(apparently twinning doesn't work on them), I also don't see the option.

 

[Dan Brown]

THanks for the suggestion janni, I'll see what they say and update.

 

[Dan Brown]

I managed to find the option, was looking in the wrong place

 

[rdoubrava]

You don't have any choices if using analog phone lines.