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Avaya IP Office cannot make outgoing call

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BobBellTower

IS-IT--Management
Jun 1, 2021
2
AU
We could not make any outgoing call from last week. The trace output is:
2/06/21 10:19:08 AM-939ms Line = 17, Channel = 1, SIP Message = Invite, Call Ref = 28, Direction = From Switch, From = 353341600@voice.mibroadband.com.au, To = 0400123123@voice.mibroadband.com.au
2/06/21 10:19:08 AM-960ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 28, Direction = To Switch, From = 353341600@voice.mibroadband.com.au, To = 0400123123@voice.mibroadband.com.au, Response = 100 Trying
2/06/21 10:19:08 AM-975ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 28, Direction = To Switch, From = 353341600@voice.mibroadband.com.au, To = 0400123123@voice.mibroadband.com.au, Response = 604 Does Not Exist Anywhere
2/06/21 10:19:08 AM-978ms Line = 17, Channel = 1, SIP Message = Ack, Call Ref = 28, Direction = From Switch, From = 353341600@voice.mibroadband.com.au, To = 0400123123@voice.mibroadband.com.au

I tried all the possible solutions I can find on google but still cannot work out the reason. Thanks heaps.
 
Think you need to change the ARS so that the ivnite is something like

From = 353341600@voice.mibroadband.com.au, To = +61400123123@voice.mibroadband.com.au
 
Thanks @Okkie26. The problem is solved. It turned out that some settings has been changed. In the manager,at Line->17->SIP URI, Local URI was use internal data, now I changed to use credential user name.
I don't really understand why this is changed but I guess the sip trunk provider changed the setings at their end.

Screenshot2_v3cdge.jpg
 
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