I am having trouble figuring out why the IP pbx is not completing calls for a specific short code 072N giving a call barring error. All other shortcodes with the exact same settings are able to call out. I have about 5 other shortcodes in my system.
I have done a call trace for the faulty shortcode this is the sequence of events on the log
5/18/21 2:18:57 PM-076ms Line = 2, Channel = 3, Q.931 Message = Information, Call Ref = 44689, Direction = From Switch, Called Party Number = 6
5/18/21 2:18:57 PM-436ms Extension = 2218, Digit dialed, Digit = 2
5/18/21 2:18:57 PM-436ms Line = 2, Channel = 3, Q.931 Message = Information, Call Ref = 44689, Direction = From Switch, Called Party Number = 2
5/18/21 2:18:58 PM-175ms Line = 2, Channel = 3, Q.931 Message = CallProceeding, Call Ref = 44689, Direction = To Switch
5/18/21 2:18:59 PM-016ms Line = 2, Channel = 3, Q.931 Message = ReleaseComplete, Call Ref = 44689, Direction = To Switch, Cause Code = 38
for a working short code this is the log for comparison;
5/18/21 2:32:58 PM-625ms Line = 2, Channel = 3, Q.931 Message = Information, Call Ref = 44800, Direction = From Switch, Called Party Number = 5
5/18/21 2:32:59 PM-275ms Line = 2, Channel = 3, Q.931 Message = CallProceeding, Call Ref = 44800, Direction = To Switch
5/18/21 2:33:02 PM-565ms Line = 2, Channel = 3, Q.931 Message = Alerting, Call Ref = 44800, Direction = To Switch
5/18/21 2:33:05 PM-917ms Line = 2, Channel = 3, Q.931 Message = Connect, Call Ref = 44800, Direction = To Switch
5/18/21 2:33:10 PM-560ms Line = 2, Channel = 3, Q.931 Message = ReleaseComplete, Call Ref = 44800, Direction = To Switch, Cause Code = 16
Please help me figure this out it has been giving me a hard time for a few weeks now.
I have done a call trace for the faulty shortcode this is the sequence of events on the log
5/18/21 2:18:57 PM-076ms Line = 2, Channel = 3, Q.931 Message = Information, Call Ref = 44689, Direction = From Switch, Called Party Number = 6
5/18/21 2:18:57 PM-436ms Extension = 2218, Digit dialed, Digit = 2
5/18/21 2:18:57 PM-436ms Line = 2, Channel = 3, Q.931 Message = Information, Call Ref = 44689, Direction = From Switch, Called Party Number = 2
5/18/21 2:18:58 PM-175ms Line = 2, Channel = 3, Q.931 Message = CallProceeding, Call Ref = 44689, Direction = To Switch
5/18/21 2:18:59 PM-016ms Line = 2, Channel = 3, Q.931 Message = ReleaseComplete, Call Ref = 44689, Direction = To Switch, Cause Code = 38
for a working short code this is the log for comparison;
5/18/21 2:32:58 PM-625ms Line = 2, Channel = 3, Q.931 Message = Information, Call Ref = 44800, Direction = From Switch, Called Party Number = 5
5/18/21 2:32:59 PM-275ms Line = 2, Channel = 3, Q.931 Message = CallProceeding, Call Ref = 44800, Direction = To Switch
5/18/21 2:33:02 PM-565ms Line = 2, Channel = 3, Q.931 Message = Alerting, Call Ref = 44800, Direction = To Switch
5/18/21 2:33:05 PM-917ms Line = 2, Channel = 3, Q.931 Message = Connect, Call Ref = 44800, Direction = To Switch
5/18/21 2:33:10 PM-560ms Line = 2, Channel = 3, Q.931 Message = ReleaseComplete, Call Ref = 44800, Direction = To Switch, Cause Code = 16
Please help me figure this out it has been giving me a hard time for a few weeks now.