Avaya IP Office - Busy ligt won't turn off, even when user isn't on the phone. 2

[Alex Robinson]

Hello All,

A weird issue I've come across this morning. Of course the person who set up our system is out of the office for 3 months, so I have to try and fix this.

The receptionist at our switchboard shows a busy light on a particular extension even when the phone is not being used. I've restarted the switchboard, unplugged the user's phone, and I still have the issue. Any clues?

Thanks in advance

 

[Pepp77]

Assuming this is a button module then the most obvious thing is that button is not actually assigned to that user, but something else. You would need to check the programming.

| ACSS SME |

 

[Alex Robinson]

Thanks for the response Pepp77. Yes, this is a button module. When you press the button, it attempts to call the user, but does nothing. It turns green for a second or two. Then goes back to red as if the user is not the phone.

 

[Pepp77]

Still need to check the actual programming.

| ACSS SME |

 

[critchey]

Probably was a button for a user that no longer exists or is a button for a user that has no phone. As Pepp77 already stated you need to check the programming of that button.

The truth is just an excuse for lack of imagination.

 

[Alex Robinson]

Just checked out the button programming. This was definitely someone who is no longer here. I can see that the old employee's name is still listed in the button, but I can't changed it. It has a lock next to it? When I change it to the current employee and save it, then merge the changes, it just reverts back to the old employee name.

 

[Pepp77]

User Rights.

| ACSS SME |

 

[Alex Robinson]

I'm logged onto the Avaya IP Office Manager software as an admin.

 

[Pepp77]

Yep and I have given you a clue to fix it

| ACSS SME |

 

[TomMills]

The lock means it's been assigned via user rights. Towards the bottom of the tree on the left. You'll need to remove/change it from there.

APSS/ACIS/ACSS-SME
not arrogant, just succinct.

 

[Alex Robinson]

Thanks for all of the responses.