Avaya IP Office 500V2

[lschoward]

Hi all,

I use my mobile phone to make a call to the avaya system's phone number, but after I hang up the avaya phone keeps ringing.

Where and how can I solve that problem?

Many many thanks

 

[DigitelD]

Have you looked at the call using System Status or Monitor to see what is happening. Seems to be a good place to start.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[lschoward]

9/19/12 9:33:40 PM-032ms Line = 3, Pre-Alerting
9/19/12 9:33:46 PM-517ms Line = 3, Alerting, Call Ref = 1, Caller ID Number =
9/19/12 9:33:46 PM-519ms Call Ref = 1, Alerting, Extension = 203, Button = 1
9/19/12 9:33:46 PM-523ms Call Ref = 1, Originator State = Incoming Alerting, Type = Trunk, Destination State = Alerting, Type = Target List
9/19/12 9:33:56 PM-528ms Call Ref = 1, Announcement = XX 88888888 Number = 1
9/19/12 9:33:56 PM-529ms Call Ref = 1, Originator State = Connected Announcement, Type = Trunk, Destination State = Alerting Announcement, Type = Target List
9/19/12 9:33:56 PM-534ms Call Ref = 1, Originator State = Connected Announcement, Type = Trunk, Destination State = Alerting, Type = Target List
9/19/12 9:33:56 PM-534ms Call Ref = 1, Alerting, Extension = 203, Button = 1
9/19/12 9:34:31 PM-539ms Call Ref = 1, Originator State = Connected Announcement, Type = Trunk, Destination State = Alerting Announcement, Type = Target List
[highlight #EF2929]9/19/12 9:34:31 PM-539ms Call Ref = 1, Announcement = XX 88888888, Number = 2
9/19/12 9:34:45 PM-419ms Call Ref = 1, Originator State = Connected Announcement, Type = Trunk, Destination State = Alerting, Type = Target List[/highlight][highlight #AD7FA8][highlight #EF2929][/highlight][/highlight]9/19/12 9:34:45 PM-419ms Call Ref = 1, Alerting, Extension = 203, Button = 1
9/19/12 9:35:35 PM-424ms Call Ref = 1, Originator State = Connected Announcement, Type = Trunk, Destination State = Alerting Announcement, Type = Target List
9/19/12 9:35:35 PM-424ms Call Ref = 1, Announcement = XX 88888888, Number = 2
9/19/12 9:35:49 PM-309ms Call Ref = 1, Originator State = Connected Announcement, Type = Trunk, Destination State = Alerting, Type = Target List
9/19/12 9:35:49 PM-309ms Call Ref = 1, Alerting, Extension = 203, Button = 1
9/19/12 9:36:39 PM-313ms Call Ref = 1, Originator State = Connected Announcement, Type = Trunk, Destination State = Alerting Announcement, Type = Target List
9/19/12 9:36:39 PM-313ms Call Ref = 1, Announcement = XX 88888888, Number = 2
9/19/12 9:36:51 PM-526ms Call Ref = 1, Originator State = Connected Announcement, Type = Trunk, Destination State = Alerting, Type = Target List
9/19/12 9:36:57 PM-528ms Call Ref = 1, Originator State = Connected, Type = Trunk, Destination State = Connected, Type = Mailbox
9/19/12 9:36:57 PM-528ms Call Ref = 1, Answered, Mailbox #XX 88888888
9/19/12 9:37:14 PM-030ms Call Ref = 1, Originator State = Connected, Type = Trunk, Destination State = Clearing, Type = Mailbox
9/19/12 9:37:14 PM-030ms Call Ref = 1, Disconnect from Destination End


Hi, please see above, I hang up the phone in the lighted section. But the phone will keep ringing until it reach mailbox.

 

[lschoward]

Will it cause the problem if I set the figure wrong in the (Ring Persistency), (Ring Off Max) and (Disconnect Clear)?

 

[CalgaryJeff]

I have seen strange things happen if you have Unsupervised Analog Trunk Disconnect Handling turned on in the System,Telephony tab.

 

[IPmonkey]

I guess that you are using Analogue Trunks? its the disconnect clear settings that need to be adjusted a setting of 150 or 300ms usually does the trick!

 

[tlpeter]

Do you have vm notifications turned on?
If you hangup after a call and when you have a voicemail then it will ring you.


BAZINGA!

I'm not insane, my mother had me tested!

 

[lschoward]

Hi all,

One Companty help me setup.

He buy something from mainland china (insert a cdma sim card, then convert it to the avaya)

I am not sure, it will works fine or not. Or does it need to setup soemthing?

I am newbies, I just try everything by myself. If all of you want to help, please let me know more details.

Where need to setup?

many many thanks

 

[lschoward]

Disconnect clear settings that need to be adjusted a setting of 150 or 300ms, no helps.

Any more suggestion please?

many many thanks

 

[tlpeter]

Answer my question please!


BAZINGA!

I'm not insane, my mother had me tested!

 

[lschoward]

tlpeter (Programmer)

Do you have vm notifications turned on? I am not too sure where to turn on/off
If you hangup after a call and when you have a voicemail then it will ring you. It won't

 

[tlpeter]

Yes it will do that if this option is turned on.
I still think you have this option enalbed:

9/19/12 9:36:57 PM-528ms Call Ref = 1, Originator State = Connected, Type = Trunk, Destination State = Connected, Type = Mailbox
 9/19/12 9:36:57 PM-528ms Call Ref = 1, Answered, Mailbox #XX 88888888

BAZINGA!

I'm not insane, my mother had me tested!

 

[lschoward]

tlpeter

How can I disable it?