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Avaya IP Office 500V2

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lschoward

Technical User
Sep 19, 2012
7
Hi all,

I use my mobile phone to make a call to the avaya system's phone number, but after I hang up the avaya phone keeps ringing.

Where and how can I solve that problem?

Many many thanks
 
Have you looked at the call using System Status or Monitor to see what is happening. Seems to be a good place to start.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP
 
9/19/12 9:33:40 PM-032ms Line = 3, Pre-Alerting
9/19/12 9:33:46 PM-517ms Line = 3, Alerting, Call Ref = 1, Caller ID Number =
9/19/12 9:33:46 PM-519ms Call Ref = 1, Alerting, Extension = 203, Button = 1
9/19/12 9:33:46 PM-523ms Call Ref = 1, Originator State = Incoming Alerting, Type = Trunk, Destination State = Alerting, Type = Target List
9/19/12 9:33:56 PM-528ms Call Ref = 1, Announcement = XX 88888888 Number = 1
9/19/12 9:33:56 PM-529ms Call Ref = 1, Originator State = Connected Announcement, Type = Trunk, Destination State = Alerting Announcement, Type = Target List
9/19/12 9:33:56 PM-534ms Call Ref = 1, Originator State = Connected Announcement, Type = Trunk, Destination State = Alerting, Type = Target List
9/19/12 9:33:56 PM-534ms Call Ref = 1, Alerting, Extension = 203, Button = 1
9/19/12 9:34:31 PM-539ms Call Ref = 1, Originator State = Connected Announcement, Type = Trunk, Destination State = Alerting Announcement, Type = Target List
[highlight #EF2929]9/19/12 9:34:31 PM-539ms Call Ref = 1, Announcement = XX 88888888, Number = 2
9/19/12 9:34:45 PM-419ms Call Ref = 1, Originator State = Connected Announcement, Type = Trunk, Destination State = Alerting, Type = Target List[/highlight][highlight #AD7FA8][highlight #EF2929][/highlight][/highlight]9/19/12 9:34:45 PM-419ms Call Ref = 1, Alerting, Extension = 203, Button = 1
9/19/12 9:35:35 PM-424ms Call Ref = 1, Originator State = Connected Announcement, Type = Trunk, Destination State = Alerting Announcement, Type = Target List
9/19/12 9:35:35 PM-424ms Call Ref = 1, Announcement = XX 88888888, Number = 2
9/19/12 9:35:49 PM-309ms Call Ref = 1, Originator State = Connected Announcement, Type = Trunk, Destination State = Alerting, Type = Target List
9/19/12 9:35:49 PM-309ms Call Ref = 1, Alerting, Extension = 203, Button = 1
9/19/12 9:36:39 PM-313ms Call Ref = 1, Originator State = Connected Announcement, Type = Trunk, Destination State = Alerting Announcement, Type = Target List
9/19/12 9:36:39 PM-313ms Call Ref = 1, Announcement = XX 88888888, Number = 2
9/19/12 9:36:51 PM-526ms Call Ref = 1, Originator State = Connected Announcement, Type = Trunk, Destination State = Alerting, Type = Target List
9/19/12 9:36:57 PM-528ms Call Ref = 1, Originator State = Connected, Type = Trunk, Destination State = Connected, Type = Mailbox
9/19/12 9:36:57 PM-528ms Call Ref = 1, Answered, Mailbox #XX 88888888
9/19/12 9:37:14 PM-030ms Call Ref = 1, Originator State = Connected, Type = Trunk, Destination State = Clearing, Type = Mailbox
9/19/12 9:37:14 PM-030ms Call Ref = 1, Disconnect from Destination End


Hi, please see above, I hang up the phone in the lighted section. But the phone will keep ringing until it reach mailbox.
 
Will it cause the problem if I set the figure wrong in the (Ring Persistency), (Ring Off Max) and (Disconnect Clear)?
 
I have seen strange things happen if you have Unsupervised Analog Trunk Disconnect Handling turned on in the System,Telephony tab.
 
I guess that you are using Analogue Trunks? its the disconnect clear settings that need to be adjusted a setting of 150 or 300ms usually does the trick!
 
Do you have vm notifications turned on?
If you hangup after a call and when you have a voicemail then it will ring you.


BAZINGA!

I'm not insane, my mother had me tested!

 
Hi all,

One Companty help me setup.

He buy something from mainland china (insert a cdma sim card, then convert it to the avaya)

I am not sure, it will works fine or not. Or does it need to setup soemthing?

I am newbies, I just try everything by myself. If all of you want to help, please let me know more details.

Where need to setup?

many many thanks
 
Disconnect clear settings that need to be adjusted a setting of 150 or 300ms, no helps.

Any more suggestion please?

many many thanks
 
Answer my question please!


BAZINGA!

I'm not insane, my mother had me tested!

 
tlpeter (Programmer)

Do you have vm notifications turned on? I am not too sure where to turn on/off
If you hangup after a call and when you have a voicemail then it will ring you. It won't
 
Yes it will do that if this option is turned on.
I still think you have this option enalbed:

Code:
9/19/12 9:36:57 PM-528ms Call Ref = 1, Originator State = Connected, Type = Trunk, Destination State = Connected, Type = Mailbox
 9/19/12 9:36:57 PM-528ms Call Ref = 1, Answered, Mailbox #XX 88888888


BAZINGA!

I'm not insane, my mother had me tested!

 
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