Avaya IP Office 500v2 - 9508 phones say "Please Wait"

[valleyphonegirl]

I just did an install on an IPO 500v2 and there are two sets that are not coming up. They don't try to download the firmware no matter what port I plug them into. If I plug a 'working' set into that same port, they also just say "Please wait". Has anyone had this problem? I have tried to force download the firmware, and our tech support desk is unable to help. Any suggestions would be appreciated.

 

[tlpeter]

You can only upgrade one phone per port without a reboot.
Are those two phones the only 9508's?
What software version is your IPO on?


BAZINGA!

I'm not insane, my mother had me tested!

 

[valleyphonegirl]

All the phones on the system are 9508. I'm on v 8.0(18)

 

[tlpeter]

Try a reboot of the IPO and see what happens.


BAZINGA!

I'm not insane, my mother had me tested!

 

[valleyphonegirl]

tipeter. I've dont all the basic and intermediate things to resolve this. Nothing works. I've tried forcign the upload of the bin files, rebooted, even reupgraded and rebooted.. no dice..

 

[tlpeter]

Open monitor and go to filters -> services and enable tftp in it.
plug in a phone and make a trace.
When you have done that post it here

BAZINGA!

I'm not insane, my mother had me tested!

 

[Bas1234]

Try to put all settings in fixed, so ip addr/file srvr/call srvr.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[tlpeter]

That won't be possible bas on a digital phone


BAZINGA!

I'm not insane, my mother had me tested!

 

[Bas1234]

tek-tips/weekends/beer don't match i guess

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[hairlessupportmonkey]

plus the phones directly into the IPO - just rule out a cabling fault.

ACSS - SME
General Geek

 

[7deedtz]

If I plug a 'working' set into that same port, they also just say "Please wait". Sounds to me you are plugging the phones to analogue ports, if you move the move to a working digital port, what happens? I might be wrong or i got you all wrong.

what hardware or configurations you have?

 

[IPOfficeGuru]

Open manager and leave running in background.

"Never fear billing a client for services rendered, or they will think your time is worthless"

 

[amriddle01]

Sure sounds like a combi card and you are attempting to connect 8 digital sets in, rather than 6 Dig and 2 analogue

 

[tlpeter]

OK, a colleague had this issue.
Upload the bin file again to the SD card and plug the phone in a different port.
This solved it for us.


BAZINGA!

I'm not insane, my mother had me tested!

 

[CamIAm]

I hope this thread isn't too old to add to. I'm having this issue as well, with 4 or 5 new 9508 sets. They upgrade and begin to work, which requires about 10 minutes, but the upgrade is not retained after a system reboot. Often, they will not upgrade at all, just hang in the process. Is the bin file mentioned a patch of some kind? Does TiPeter mean that if I jacked a second set with old firmware into a port that had just upgraded a set, it would not upgrade w/o a reboot? It's an IP500V2 2011 q4 release. Thanks for your help. The best Avaya forum anywhere.

 

[marathondude]

Set the TFTP address to the LAN1 address of the IPO, then the phones will load the files directly from the SD card.