Avaya IP Office 500 with SIP trunk. What do I need?

[cacoso]

Hello!

I have a Avaya IP Office 500 with the Voice Mail Expansion card. My Avaya has 2 VOIP module and 1 analog module (last one is empty).

What I want to do:
[ul]
[li]Migrate my phone number to a SIP one[/li]
[li]I want to make and receive externals VOIP calls (4 conversation at same time)[/li]
[/ul]

What do I need?
[ul]
[li]I saw there are "licences". I saw that I need one licence for "every channel", so[/li]
[li]What's a channel? I saw that a conversation needs one - and exactly one - channel, so[/li]
[li]I suppose that I should buy 4 licences.[/li]
[li]Then, I saw there are something called VCM channels. Are the same channels commented before? Do I need to buy something more than a licence?[/li]
[/ul]

As you can see, I'm really lost with this topic. I appreciate any help you can give me.

Thank-you very much.

 

[Westi]

you need to get trained on the system or get a qualified technician to set it up for you.

There are no other options I am afraid because this is a forum for techs to help with problems that are more than the basic "I bought the system, now what do I need to do?"

Don't take it as an insult please but that is the blunt truth and I doubt that you get much help with this here (but I have been known to be wrong the odd time)

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.

 

[hairlessupportmonkey]

+1 for the above advice.

Also, to add the reason we get a bit twitchy about it, is if we constantly offered free help and support to every EU that posted here, then we simply cut our own throats and most of us have kids to feed

If you let us know where you are based, perhaps someone here can offer their professional services.

ACSS - SME
General Geek

 

[cacoso]

Thank-you very much for your fast response.

I have been searching for a week on the Internet in order to get some knowledge without success (the most pages I have found are comericials without any information).

Do you know a good book/site for a dummy like me?

Again, thank-you very much.

 

[Westi]

http://marketingtools.avaya.com/knowledgebase/

this is a good start but will not have the installation manuals that you would need to get the in depth knowledge, for that you would need an Avaya SSO login.

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.

 

[cacoso]

Thank-you very much. I will check your link.

Maybe I explained myself wrong:

I actually have a Avaya working (for more than 5 years) configureg by myself via analog line.
I just wanted to migrate my actual configuration to VOIP and know what do I need exactly before buying it (in order to make some quotes) and be sure that what I wanted to do it's possible.

Thank-you.

 

[tlpeter]

VCM and sip trunk channels is what you need.


BAZINGA!

I'm not insane, my mother had me tested!

 

[phonesaz]

Think of a SIP license as a talk path so you are correct and for 4 simultaneous conversations you will need 4 licenses. You will need to purchase the licenses and have them added to your SD card; you should go through an Avaya business partner to purchase the SIP licenses. Assuming you have adequate VCM channels, once the system sees the licenses you can get a SIP carrier and add the lines, but you will most likely need help with the programming unless you are pretty experienced with the IP Office. Whoever you get the licenses from will be able to assist you; the SIP carrier I used actually had an implementation guide for the IP Office - but I had to register with them as an authorized Avaya business partner before I could sell their stuff/use their guide.

Diana ACSS(SME) aka fonegal

 

[cacoso]

Thank-you for your response.

I saw that VCM channels are something "physical" - not a licence -, right?

I actually have:
[ul]
[li]2 x VOIP module (for internal Avaya IP Phone 5410)[/li]
[li]1 x Analog module (for input/output analog phone, fax and dataphone)[/li]
[li]So that, I can have an other module[/li]
[/ul]

I a saw - on a random commercial website - that exists a physical module like:

Avaya IP500 VCM 64 Base Card
Provides voice compression channels - Used for VoIP calls
For IP Office 6.0 or higher - Provides all 64 VCM channels with 12 IP Telephony endpoints active; additional IP telephones can be added via license activation

So that, with this physical module and buying 4 SIP licenses, will I be able to make 4 simultaneous external conversations?

Again, thank-you very much for your time; you are the first forum that answer my questions.

 

[tlpeter]

the 5410 are digital.
What type of cards are there in your IPO?
I really suggest you get a certified business partner to do this for you.


BAZINGA!

I'm not insane, my mother had me tested!

 

[cacoso]

Thank-you.

Actually I have next squema:

[ul]
[li]"MODULO 1" AND "MODULO 2" are for 16 Avaya 5410 (with which I can make/receive calls via one of the port marked as green or between other internal phones). That green one is connected to a splitter and then to the analogical line.[/li]
[li]"MODULO 3" is analogical, I use it for a fax, a dataphone and 4 analogical phones.[/li]
[li]The black square at the end is empty, I haven't anything installed.[/li]
[/ul]

Should I buy a VCM card and install in the black square? How many channels should the card have in order to make 4 simultaneous conversations at the same time?

Thank-you very much.

 

[phonesaz]

I don't see any cards that would have VCM channels in your system. You will need them. You can purchase a VCM module for the 4th slot. THEN you can buy the SIP licenses. I think the modules come in 32 and 64. Either should suit your purpose. That plus the SIP license per channel will work. You either buy the licenses individually or in blocks of 10. I agree with other posters that you should work with a business partner at that point; plus I think that is the only way you will get the license key to add to your SD card. The IP licenses referred to in the ad are not for SIP but rather for IP handsets.

 

[tlpeter]

You should need a VCM card or a combo card (combo has 6 digital, 2 analog and 10 VCM channels)


BAZINGA!

I'm not insane, my mother had me tested!

 

[Westi]

but any combo card you buy now will need you to upgrade your system to a newer release than you probably have

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.

 

[amriddle01]

And don't but the cheap VCM v2 cards as they will not work either on your current setup....basically hire in some help, even if you manage this you will not manage the SIP setup I am willing to bet


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[amriddle01]

*buy


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)