TheStormsOfFury
IS-IT--Management
Good morning everyone. I hope you are all doing well.
I have an Avaya IP Office 500v2 (11.x) system with VoiceMail Pro (10.X for some reason. Will be updating soon) running on a dedicated server. We already have incoming IVR and am adding TTS shortly; however, I am wondering if it is possible to also setup an automated outbound IRV system.
Ideally, it would pull a list of customers to call and then dial them one by one and play an accountment and give them the option to approve or disapprove something.
The big question here is it possible "telephany" "transfer" feature to call out AND THEN transfer to the announcement or an IVR menu after the connection is made?
Just curious if anyone knows of a way around this.
Thanks in advance!
Jason
I have an Avaya IP Office 500v2 (11.x) system with VoiceMail Pro (10.X for some reason. Will be updating soon) running on a dedicated server. We already have incoming IVR and am adding TTS shortly; however, I am wondering if it is possible to also setup an automated outbound IRV system.
Ideally, it would pull a list of customers to call and then dial them one by one and play an accountment and give them the option to approve or disapprove something.
The big question here is it possible "telephany" "transfer" feature to call out AND THEN transfer to the announcement or an IVR menu after the connection is made?
Just curious if anyone knows of a way around this.
Thanks in advance!
Jason