Hi All,
this is my call scenario.
Call Coming in from ISDN to the Avaya IP office since is in a region where SIP is not allowed, the call land on a voiceMailPro that is co-hosted on a Ip Contact Store Server that has the ACR software on IT.
The VoiceMailPro is a 9.0 same as the IPO 500, and is doing the part of IVR and recording (IPO Contact Store), then the call is routed to the IPOCC then routed just fine to the agent/group in case of overflow.
All is working as fine, but now they asked me a change, and since i was working a lot with the lovely Avaya Blue CS1K (aka as Nortel 81Cor CS1000 etc), i have no response for them.
The call start the recording in the moment the agent pickup the call, so the ivr is not included into the recording.
What my colleague wants actually, is to record all the call before (with the IVR included), not sure if that is possible.
The incoming call route land into the VM:NameoftheIVRModule
I have done few tests:
-Checked the settings on the VoiceMailPro that, as i understood is the module responsible of the recordings portion.
-Configured the incoming call route to land into a virtual extension forwarded using a ShortCode into the vm (call works as expected but still the recording starts only when the call is picked up by the agent).
- I know in the ACR there was a couple of settings that you can use on the apache folder to set that on the ACR with CS1K + AACC, is that something that can be done with IPO?
this is my call scenario.
Call Coming in from ISDN to the Avaya IP office since is in a region where SIP is not allowed, the call land on a voiceMailPro that is co-hosted on a Ip Contact Store Server that has the ACR software on IT.
The VoiceMailPro is a 9.0 same as the IPO 500, and is doing the part of IVR and recording (IPO Contact Store), then the call is routed to the IPOCC then routed just fine to the agent/group in case of overflow.
All is working as fine, but now they asked me a change, and since i was working a lot with the lovely Avaya Blue CS1K (aka as Nortel 81Cor CS1000 etc), i have no response for them.
The call start the recording in the moment the agent pickup the call, so the ivr is not included into the recording.
What my colleague wants actually, is to record all the call before (with the IVR included), not sure if that is possible.
The incoming call route land into the VM:NameoftheIVRModule
I have done few tests:
-Checked the settings on the VoiceMailPro that, as i understood is the module responsible of the recordings portion.
-Configured the incoming call route to land into a virtual extension forwarded using a ShortCode into the vm (call works as expected but still the recording starts only when the call is picked up by the agent).
- I know in the ACR there was a couple of settings that you can use on the apache folder to set that on the ACR with CS1K + AACC, is that something that can be done with IPO?