Ok, having a rather frustrating issue with a new IP Office (IP403 v2.1) system. When I attempt to connect IP telephones (using 4620s), the phones will make it to the "Discover 192.168.0.15" screen and will not go past that point.
I have the IP403 connected to a Netgear PoE switch via the uplink port on the IP403. I am able to log in to the IP403 via the Manager software, and when connecting a 4620 IP phone to the switch, the phone will download the settings/software and boot to the point where I can enter the network setup menu. I provided the following settings:
IP Address: 192.168.0.20
CallSv: 192.168.0.15 (the IP address of the IP403)
CallSvPort: 1719 (the default setting)
Router: 192.168.0.15 (the IP address of the IP403)
Mask: 255.255.255.0 (same mask as the IP403)
FileSv: 192.168.0.10 (the voicemail and manager/TFTP server)
802.1Q: I have tried all 3 settings
VLAN ID = 0
I have tried performing the CLEAR and RESET commands on the phone, the phone will reboot and after providing the network settings it will ask me to enter the extension number... Upon entering the extension number, it goes back to the same "Discover 192.168.0.15" screen and sits there. Pushing the # key makes the phone restart.
I know that the phone is getting a connection to the network, as it downloads the configuration files from the TFTP server during the bootup process.
I've tried changing the network connections around several different ways and I've tried 2 other 4620 phones and they all are doing the same thing. Wondering if there is anything in particular that I need to have in the 46xxsettings.txt to allow the phones to discover the IP403?
Thanks in advance for your help!
I have the IP403 connected to a Netgear PoE switch via the uplink port on the IP403. I am able to log in to the IP403 via the Manager software, and when connecting a 4620 IP phone to the switch, the phone will download the settings/software and boot to the point where I can enter the network setup menu. I provided the following settings:
IP Address: 192.168.0.20
CallSv: 192.168.0.15 (the IP address of the IP403)
CallSvPort: 1719 (the default setting)
Router: 192.168.0.15 (the IP address of the IP403)
Mask: 255.255.255.0 (same mask as the IP403)
FileSv: 192.168.0.10 (the voicemail and manager/TFTP server)
802.1Q: I have tried all 3 settings
VLAN ID = 0
I have tried performing the CLEAR and RESET commands on the phone, the phone will reboot and after providing the network settings it will ask me to enter the extension number... Upon entering the extension number, it goes back to the same "Discover 192.168.0.15" screen and sits there. Pushing the # key makes the phone restart.
I know that the phone is getting a connection to the network, as it downloads the configuration files from the TFTP server during the bootup process.
I've tried changing the network connections around several different ways and I've tried 2 other 4620 phones and they all are doing the same thing. Wondering if there is anything in particular that I need to have in the 46xxsettings.txt to allow the phones to discover the IP403?
Thanks in advance for your help!