Avaya IP 4620s stuck at "Discover" screen 4

[cmdietz]

Ok, having a rather frustrating issue with a new IP Office (IP403 v2.1) system. When I attempt to connect IP telephones (using 4620s), the phones will make it to the "Discover 192.168.0.15" screen and will not go past that point.

I have the IP403 connected to a Netgear PoE switch via the uplink port on the IP403. I am able to log in to the IP403 via the Manager software, and when connecting a 4620 IP phone to the switch, the phone will download the settings/software and boot to the point where I can enter the network setup menu. I provided the following settings:

IP Address: 192.168.0.20
CallSv: 192.168.0.15 (the IP address of the IP403)
CallSvPort: 1719 (the default setting)
Router: 192.168.0.15 (the IP address of the IP403)
Mask: 255.255.255.0 (same mask as the IP403)
FileSv: 192.168.0.10 (the voicemail and manager/TFTP server)
802.1Q: I have tried all 3 settings
VLAN ID = 0

I have tried performing the CLEAR and RESET commands on the phone, the phone will reboot and after providing the network settings it will ask me to enter the extension number... Upon entering the extension number, it goes back to the same "Discover 192.168.0.15" screen and sits there. Pushing the # key makes the phone restart.

I know that the phone is getting a connection to the network, as it downloads the configuration files from the TFTP server during the bootup process.

I've tried changing the network connections around several different ways and I've tried 2 other 4620 phones and they all are doing the same thing. Wondering if there is anything in particular that I need to have in the 46xxsettings.txt to allow the phones to discover the IP403?

Thanks in advance for your help!

 

[tlpeter]

Try putting the ipaddress of the netgear in the router field




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[intrigrant]

Some hints:
Do you have a VCM card in the IP Office?
If No : buy one and put it in the IP Office
if Yes : did you enable the gatekeeper on LAN1?
If No : enable it
If yes : IS Autocreate extension enabled?
If No : either enable it or manually create a IP Extension
If Yes: run monitor with H.323 options and see why the phone cannot register with the gatekeeper

 

[cmdietz]

I will run a scan and find the IP address of the Netgear and give that a try.

Yes, I do have a VCM present in the IP Office
Gatekeeper is enabled
Autocreate is enabled

I ran System Monitor while attempting to boot the phone, and think this may be getting us somewhere. While the phone is hung at the "Discover" screen, Monitor is showing repeating "Decode Failed!" messages.

11310352mS RES: Sun 22/11/2009 10:14:04 FreeMem=2525488(2) CMMsg=2 (3) Buff=100 631 500 1431 Links=4501
11314962mS PRN: Decode Failed!
11319805mS PRN: Decode Failed!
11319843mS RES: Sun 22/11/2009 10:14:14 FreeMem=2521848(3) CMMsg=2 (3) Buff=100 631 500 1431 Links=4467
11324678mS PRN: Decode Failed!
11324843mS RES: Sun 22/11/2009 10:14:19 FreeMem=2520028(3) CMMsg=2 (3) Buff=100 631 500 1431 Links=4450
11330336mS PRN: Decode Failed!
11330353mS RES: Sun 22/11/2009 10:14:25 FreeMem=2518208(3) CMMsg=2 (3) Buff=100 631 500 1431 Links=4433
11335193mS PRN: Decode Failed!
11340057mS PRN: Decode Failed!
11340361mS RES: Sun 22/11/2009 10:14:35 FreeMem=2514568(3) CMMsg=2 (3) Buff=100 631 500 1431 Links=4399
11345706mS PRN: Decode Failed!
11345851mS RES: Sun 22/11/2009 10:14:40 FreeMem=2512748(3) CMMsg=2 (3) Buff=100 631 500 1431 Links=4382
11350574mS PRN: Decode Failed!
11355346mS RES: Sun 22/11/2009 10:14:50 FreeMem=2516604(5) CMMsg=2 (3) Buff=100 631 500 1431 Links=4368
11355443mS PRN: Decode Failed!
11361089mS PRN: Decode Failed!
11361354mS RES: Sun 22/11/2009 10:14:56 FreeMem=2512964(6) CMMsg=2 (3) Buff=100 631 500 1431 Links=433

I'm going to do some searching on this and see what I can come up with. Anyone have any ideas?

Thank you!!!!!!

 

[amriddle01]

Also make sure the Netgear port is pinned down to half duplex as that is all the 403 is capable of

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[mattKnight]

Does it load the 46xxSettings file from the TFTP server?

Is this an ebay special?

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[cmdietz]

Matt:

Yes, it does load the 46xxSettings.txt file from the TFTP. Is there perhaps something that needs to be set in that file to allow the phone to discover the IP403?

Nope, it's not an eBay special, but it's the next closest thing... Closing business liquidation auction. The unit was password protected, so I connected to it via serial cable and defaulted it.

If it helps, the network consists of a Netgear FVS318 firewall, a Netgear FS116P PoE switch, and the IP403. VPN connectivity is not being used, all equipment is local.

I can install and configure Partner/Legend/Magix systems in my sleep - I never realized just how complicated IP could be (Hah!).

 

[mattKnight]

>Yes, it does load the 46xxSettings.txt file from the TFTP.
Sorry having re-read the OP you did say that this was happening.

>Is there perhaps something that needs to be set in that file to allow the phone to discover the IP403?

No, especially if this is default install of manager...

>(IP403 v2.1) system.

Old kit. And event older software. I'd strongly suggest that you cut your and download a more recent version of the firmware [link ftp://ftp.avaya.com/incoming/Up1cku9/SoftwarePub/3_2GA_Build/ADMIN/ADMIN3_2_69.exe](here)[/url] You'll need to upgrade anyway really, but the 46xx phones are supported on the 2.1 builds so I doubt it is your problem.

I'd follow Amriddles suggestion of a sysmon trace with all the H323 options turned on - this will show the traffic between the IPO and phone

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[kwing112000]

I have run into this with older 46xx phones. You need to boot up and press * . once you do this keep pressing # untill it says no new value and goes to enter command. Then you to do Hold 744# and change the default sig to H323.

Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[cmdietz]

I upgraded the IP403's software to R3.0 DT and that fixed the issue. Phones loaded new software from the TFTP and booted up fine. Thanks for your help everyone!