I have managed to break the ARS on our Avaya Index 9, incoming calls to DDI's are mapped to extensions using Pilot numbers, this is working fine for digital extensions starting 3xx but not for analogue extensions starting 2xx? DDI range is 01204 XXX xxx.
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Avaya Index ARS
- Thread starter johnboy03
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Its been a long time since I've worked on an Index!!!!
Have you made any changes to the ARS tables?
Also check to make sure you do not have an entry in the directory of 2. If you have this will stop you dialling any exts starting with 2xx.
To check this, from the main menu select option 8 Directory and then option 1 directory list. This will list the directory. Look for a entry like:
2 - User
200 - Fax 1/2/00
201 - Modem 1/2/01
Hope this helps!
Glimma
Have you made any changes to the ARS tables?
Also check to make sure you do not have an entry in the directory of 2. If you have this will stop you dialling any exts starting with 2xx.
To check this, from the main menu select option 8 Directory and then option 1 directory list. This will list the directory. Look for a entry like:
2 - User
200 - Fax 1/2/00
201 - Modem 1/2/01
Hope this helps!
Glimma
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- #3
- Thread starter
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