Avaya Incoming Calls Dropping During Calls

[Peacerradiogirltek]

Our company has thousands WAH agents using receiving incoming calls through Avaya system and had reported that during the calls the customert hear them and they cant hear the customer leads to calls dropping, what can we do fix the issue?

 

[damnplanetearth]

Hi,
Are all calls affected?
have you run a trace? what do you get on trace.
can you please shed some light, is this SIP deployment or ISDN?
what system is call routing from, all systems that it touches before it gets to CM.