Avaya ID forced logout

[jellypish]

Hi,

Is there another way to log out a single Avaya ID in an extension without using the below command in ASA:

busy station XXXXX
release station XXXXX

What happened in this command is the Avaya phone was restarted. I just wanted to log out the Avaya ID by configuring it's agent's extension.

Is it possible?


Thanks.

 

[AvayaTier3]

Hardware platform? Definity / CM software version?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[Mark568B]

This works on 5.2:

display feature-access-codes and find 'Remote Logout of Agent Access Code:'
make sure you station's COR has 'Remote Logout of agent? = Y'

dial Remote Logout of Agent Access Code from your station and enter in agent id.

example, 'Remote Logout of Agent Access Code = *19 Agent ID = 7777 you would call *197777 from your station.

 

[AvayaTier3]

remote agent logout was available in r9.5

cm3 is where forced agent logout was first started

display system-parameters features                              Page  14 of  17
                        FEATURE-RELATED SYSTEM PARAMETERS
 REASON CODES
                         Aux Work Reason Code Type: requested
                           Logout Reason Code Type: none
                   Two-Digit Aux Work Reason Codes? n

 REDIRECTION ON IP CONNECTIVITY FAILURE
                Switch Hook Query Response Timeout:
       Auto-answer IP Failure Aux Work Reason Code: 1

 MAXIMUM AGENT OCCUPANCY PARAMETERS
                Maximum Agent Occupancy Percentage: 100
      Maximum Agent Occupancy Aux Work Reason Code: 86

 FORCED AGENT LOGOUT PARAMETERS
     Maximum Time Agent in ACW before Logout (sec):
                     ACW Forced Logout Reason Code: 0

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[AvayaTier3]

Hardware platform? Definity / CM Software version?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
Avaya. Too little or no help? Expensive?
For FAST switch support at bargain rates, give bsh a call.

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[Phaid]

If there is a logout button configured on the phone then find out what the button no of the logout button is on the handset. Login via emulation and do the following command.

list trace <station n>/x

x= no of logout button plus 6

This is effectively the same as pressing it on the handset.