Hello everyone, I've been appointed to take over the phone systems for my company and have been doing ok so far but I've hit a bump in the road. I need to take a user extension or agent-login in Avaya(running avaya site admin 6.0) and change it into a virtual station. I know this is not a easy task i'm still learning but I need some assistance. We had a rep leave the company but still want their clients to get a hold of someone if needed.