Hello everyone, I've been appointed to take over the phone systems for my company and have been doing ok so far but I've hit a bump in the road. I need to take a user extension or agent-login in Avaya(running avaya site admin 6.0) and change it into a virtual station. I know this is not a easy task i'm still learning but I need some assistance. We had a rep leave the company but still want their clients to get a hold of someone if needed.
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Avaya help 1
- Thread starter Olan263
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RedTech443
MIS
Can you remove the agent login ID, and then "add station (agent-id)" with type 6408d and port X, then you can create a coverage path if needed to or bridge it to another phone? I think there might be a better way, this might be a bit messy I am not sure.
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