Avaya escalation

[klubar]

We're unhappy with the quality of service and support that we are receiving from our BP and would like to escalate the issue to Avaya. We've already discussed the issue with our BP's management and feel that escalation is a reasonable action.

What's the best course way of getting Avaya's attention and does anyone have a good contact for the Channel Management at Avaya (US)?

If you want to respond via private message contact me off list at klubar (at) gmail (dot) com.

Thanks

 

[zols]

We have to contact Tier3 in England, but this is totally pointless. There are unqualified statements. The support is a disaster for AVAYA.

http://www.voicenet.at

 

[aarenot]

crumthwacket,
The only way to know if the BP has met Avaya's standards is to know if they have two on staff sales authorized employees, as well as two PA techs on staff as well. They could be the highest volume, highest certification BP with gold, platinum, diamond or GOD status BP, and it does not mean they are authorized to sell, service, or implement the IPO.
Beyond that the only entity qualified to tell me if anyone is properly prepared to install an IPO is an end customer whom they have done this for previously, not anyone else. A techs PA is something every customer should check before they agree to let the BP implement one for them, period.