Avaya Equinox: Low Audio

[Boulevard999]

Seems like my life has be revolving around Avaya Equinox as of late...

Our environment utilizes multiple voice applications within the infrastructure:
- Microsoft Teams and Skype for business for conference calls as well as point to point between colleagues.
- Avaya Equinox for our standard telephony back bone for Inbd/Outbd calling.

The issue:
Equinox audio volume sounds noticeably lower than 'Teams or Skype on the local laptop machines.
- I've toyed with the windows volume settings.
- I've switched around with various model types of hands-free headsets (Plantronics Brand)

I can't seem to get the audio for Equinox to measure up to what the other two are by default.

Would there be any potential explanation as to why the audio is still at a lower constant? And any suggestions on where to look to try and improve this?

 

[Wanebo]

Display the station you are using and look at what Loss Group it is using.

 

[kyle555]

maybe make sure you've got the drivers for the headset installed. I know that jabra and plantronics ones let you pick which soft client you're using and can make the difference between the 'answer' button on the bluetooth working or not.

 

[Boulevard999]

Thank you Both!

I did check each,and in searching for drivers found the "Plantronics Hub" app from their support site. Pretty useful client tool.

It auto-detects and supports the product connected to your laptop and provides update alerts for firmware/drivers etc..
It also identifies the voip application in use, and can be chosen to optimize functionality when enabled.

Immediate improvement in quality and volume. Thank you both for the insight!!