avaya equinox conference ( cannot add participants )

[MisterRobot_imported]

Hello Guys,

i'm facing issue with audio conference feature on Avaya Equinox Client.

there is 2 scenarios, one is working and the other fail.

1- when i call an external number (mobile phone) from my equinox (mobile or desktop) client, and i want to add someone to create an audio conference, it's successfully created and we are on it.

2- when i call an internal number and add another internal number to a ctonference (all is good for now), and try to add another external number to that conference (mobile phone) , it fail and tell me this error ' cannot add someone to the call'.

here is the systems version that that i have : AVAYA AURA CORE 8.0 + AVAYA EQUINOX MANAGEMENT + MEDIA SERVER 9.4 + SBCE + SIP TRUNK

can anyone have an idea to resolve this issue ?

 

[MisterRobot_imported]

anyone have suggestion?

 

[miky2019]

Hi MisterRobot.....sorry for interuptionplease am talking regarding to another issue am facing now and it seems that you faced the same previously...

need to use unified login with AMM , we are using presence/IM snap in and using the authentication mechanism Enterprise but didn't work.

please any advise especially that the unified login is working normally with AADS and equinox portal but the issue only with AMM.

this is link of the my post which was in this regard , if you can add any comment or advise

https://www.tek-tips.com/viewthread.cfm?qid=1797956

 

[kyle555]

Is there even a reason you need to login with Enterprise for AMM? Why can't you use the other option Avaya SIP or whatever and let your SIP login to SM log you in to not just Presence but AMM too?