Avaya Docs - WTF?

[DBFIT]

Hi All

I'm trying to lookup info about using PhoneManager to pop external data to create an inbound scripting tool.

However, the info on what info is passed is mentioned in the PhoneManager manual and says "For more information, see the Applications Installation and Administration guide."

I've found a pdf which is called Applications Installation & Administration Manual and this says the same thing!!!!

Any ideas on what the info is and how you can use it? Preferably with a web based technology but anything will do.

Thanks in advance

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IP Office 412 (2.1.(73))
VMPro (2.1.(73))
CCC 5.0.56

 

[tlpeter]

Go to this link:

http://marketingtools.avaya.com/knowledgebase/

Then go to phone manager and then you will see it


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[mattKnight]

>Preferably with a web based technology but anything will do.


Phonemanager is not the way to go.

Use TAPI - either on an extension basis or system wide.

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[DBFIT]

Thanks muchly for the replies!

I think I've found the info tlPeter.

Matt - how would you extract the info from TAPI on a local machine? I'm not sure how to actually get into the TAPI information to use it in a URL look up?



------------------------------------------
IP Office 412 (2.1.(73))
VMPro (2.1.(73))
CCC 5.0.56

 

[mattKnight]

>how would you extract the info from TAPI on a local machine? I'm not sure how to actually get into the TAPI information to use it in a URL look up?

There isn't a straight forward answer to this. You need to develop some code (in a programming language) to access the information collect by TAPI

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[SuperJenks]

Here are some links that may help you. The developers guide and also how to set up debug traceing for Tapi.

http://support.avaya.com/elmodocs2/ip_office/R4.0/tapilinken.pdf

http://marketingtools.avaya.com/kno...edProjects/bulletins/techtips/067_techtip.htm

http://marketingtools.avaya.com/kno...edProjects/bulletins/techtips/116_techtip.htm

ACS IPO-I