Avaya Definity Standard INT COS 1

[cdiross]

Hi,

It's been requested I allow a caller to dial international. His current class of service is "2" which I believe is long distance. He has a new contract with a customer in Mexico and must communicate.

I'd like to find out what the COS would be which I have to change for him.

Thank you

 

[4merAvaya]

The Class-of-Service (COS) does not control that. You need to look at the Class-of-Restriction (COR). Within the COR there is a Facility Restriction Level (FRL) defined. FRL 0 is the most restricted, FRL 7 is the lease restricted. To make a call the COR FRL has to be equal to or higher than the FRL assigned in the Route Pattern.

You will have to look at the ARS tables and see which Route Pattern Mexico calls use, look at the Route Pattern, and assign the user to a COR that has that FRL.

Kevin

 

[cdiross]

Ok, as you might expect I don't really manage this system. It's a "one-off" system in one of our remote facilities that never got upgraded to our standard voIP network.

his COR is 43 and COS is 2

I'm connected to their system via "Avaya Site Administration".

I'm in GEDI viewing his line. I don't see an FRL

Thank you

 

[4merAvaya]

'display cor 43'. Left column, 3rd line down.

Kevin

 

[cdiross]

Not sure what you mean? In GEDI. I have 4 tabs after running "Display Station 8xxx - Tab1(Station) the COR is already set to 43 and COS 2

 

[DAVIDPAYNE]

Just disp cor 43, look through the tabs till you find FRL, Normal a tab is a page.

 

[cdiross]

Ok, gotcha. My bad I misunderstood. Got it. Thank you. Working on it now.

 

[cdiross]

Worked like a charm! Thank you. Much appreciated.