Avaya Definity remote location 911 issue

[Cbaketech]

I have a remote location with 4621 IP phones that are registering here at the main corporate office. When they call 911 it's sending the CLID as if the call is originating from Corporate and not the remote location. I need it to display the DID from the remote location so Emergency Services has the correct address. We are currently on an Avaya Definity G3 PBX running CM5.2. I know the CS1000 well but very green on the Avaya platform. Any help would be greatly appreciated. Thanks in advance!

 

[dialtonebone]

Look at your public-unknown-numbering tables for the trunk group sending the call out.
Also "cha ip-network-map" and check to see if you have anything in the emergency location.

 

[Cbaketech]

I looked at IP-Network mapping before and the emergency loc is blank. I'll check the tables you mentioned and follow up. Thanks!

 

[kyle555]

You've got 2 things - emergency location extension, which is "what DID do you send as CLID for 911 per subnet" in the network map, and the IP in the network map correlating to a network region. Network region correlates to location. If it's say, location 12, then "list ars ana loc 12" and finding the route for 911 would tell you what trunk that location uses for 911.

What trunk you use is the most important. You can't be in Miami and have your call go out a NY trunk with FL CLID and get to Miami 911. Now, if you have a big building with 10 floors and 10 DIDs for 911 for "123 Fake Street - 1st floor" etc, then so long as everyone at 123 Fake Street goes out the same trunks, you can use ELE in the network map so 1st floor people at 192.168.1.x use the DID for the 1st floor, 192.168.2.x the DID for the 2nd floor, etc.

You still need local trunks at the site the people are at. Maybe you're just missing the subnet there mapping to the network region for that site so their 911 goes out their local trunks. Usually that's all you need and you send a main billing number as CLID for 911 - or, telco overrides anything you sent with that main billing number unless you sign waivers otherwise.

 

[Cbaketech]

Thanks Kyle555. I'm digging into it now to see how this site is configured.

 

[john8lee]

for remote gateway/sites i put a single or 2 POTS and build Time of day routing for that location/COR to direct the call out the local POTS so in case the caller cant speak the BTN of the POTS will alert 911 of the location.