Avaya Contact Store recordings 1

[martinnystrom]

Hi,

We are using Contact Store to record calls made to our extensions. However all recordings are stored in the same folder which makes the overall structure bad.

Can it be ordered so that calls to certain extensions or huntgroups end up in folder A and others in B for an example. We have several huntgroups in which we record all calls but finding the in the general folder is a mess.

 

[hairlessupportmonkey]

No.

Thats what the point of the search engine is for....



ACSS - SME
General Geek

 

[martinnystrom]

Thing is we are syncing the .wav files to a different location. This location only need the recordings from the HG "A". Currently we get the .wav files for HG A, B & C. Therefor we would wish to seperate them.

I guess this is not possible then.

 

[hairlessupportmonkey]

Why would you bother? You can not listen to them once contact store has compressed them. You can only use contact store to play them back anyway....

Just use the back up feature (although not the easiest) but you can create a scheduled task to perform it.

ACSS - SME
General Geek

 

[martinnystrom]

We do this transfer(COPY) before contact store is able to get them. If the recordings were organized in neat folders before contact store and our file copy just got the recordings in folder A it would be golden.

 

[martinnystrom]

To narrow down the questions, can recordings be put in a folder structure before Contact store gets them?

 

[hairlessupportmonkey]

No.

ACSS - SME
General Geek

 

[sizbut]

If you don't want to use ContactStore for any of its features then simply don't use it. Its Voicemail Pro that does the actual recording and in the IP Office configuration you configure where those recordings go.

Stuck in a never ending cycle of file copying.

 

[martinnystrom]

We still use Contact Store but one of our huntgroups need these .wav files for processing in a web service.

 

[sizbut]

If you need to still have them in ContactStore then you need to use the ContactStore interface. You can download or email the WAVs (if configured as a user allowed to do that in the ContactStore admin). So it would be a manual task to daily/weekly/whatever run a search on that group and select to download all the wavs to the PC doing the search.

As to playback of the files, uses the authenticated format when recording. Larger files but playable outside of ContactStore.

Stuck in a never ending cycle of file copying.

 

[martinnystrom]

Manual task is not an option. We are thinking of building a service that checks the xml files for huntgroups and then sort them accordingly. This is a must have feature for us and a vital part in our workflow.

Thanks for all your answers.

 

[AACon]

Why not have the group do a recording to another group mailbox, a phantom mailbox. Not using contact store. Then have a service check the contents of VM\Accounts\PhantomGroup and pull the wav files from there?

-Austin
ACE: Implement IP Office

 

[martinnystrom]

We have built our own C# app for this now. However the folder structure is as follows: C:\Recordings\80001\01\XX where XX is a folder with a numberic name added by Contact Store. usually 00 - 99. Can it be changed to static?

 

[IPGuru]

Does the group with the special requirement need contact store or just the remainder of you system
as previously suggested you cold turn of VRL on this groups recordings to disable contact store & then save then to a dedicated mailbox.

IIRC when using contact store calls are recorded into a dedicated directory where they get processed by contact store then moved so it may even be possible to copy recordings into this directory when you have done what you need to do with them*

*this is totally untested & completely at your own risk.

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[AACon]

No, the folder structure cannot be changed. Why are you even using contact store if you're just pulling files out of it that you cannot read anywhere else but in contact store!?
Just put the recordings to a phantom hunt group and pull the direct wav files from there; no compression, no encryption. Granted, also no call information.

-Austin
ACE: Implement IP Office

 

[intrigrant]

If you can build a program with C# why not reading the header of the .wav file, it holds amongst more the target group, caller ID and time&date of the recording.
Then in software you can decide were to store the recording and give it a usefull name and ID number were the ID number can be stored in a database with the recording details, while busy with C# you can create your own search web page etc.
Get rid of contact store as the compressed recordings sound like a telephone call from the early 1900's.
In c# it is a piece of cake to transform them to a mp3 file. And in a mp3 file you can store data.