Avaya Contact Reporter

[luckjoe]

Just a question not sure its been answered already, where do I change the working hours in ACR, mine seems to be refreshing the wallboards earlier than I intend it to.

 

[YZeglam]

To change the working hours in Avaya Contact Reporter (ACR), you need to adjust the settings in the ACR configuration. Here’s how you can do it:

1. Access the ACR Configuration:
   • Log in to the ACR web interface using your administrator credentials.
2. Navigate to the Settings:
   • Go to the System or Configuration section, depending on your version of ACR.
3. Adjust Working Hours:
   • Look for the Working Hours or Business Hours settings.
   • Set the start and end times according to your desired working hours.
4. Save Changes:
   • Save the changes and restart the necessary services if required.

These steps should help you adjust the working hours and ensure the wallboards refresh at the correct times.