Bonker1974
Technical User
Hi
I wonder if anyone done scripting on the Avaya contact Center Scripting/ Symposium
What we have to do is if the skill sis closed I need it to route to CDN 1022
Looking at this script I don't see where i should put it.
Any help is appreciated
/* Primary Script DSL Helpdesk CDN 1025 */
/* From CALL BTC Menu Selection 3-2 */
IF (OUT OF SERVICE DSL_Helpdesk)
THEN
GIVE RAN Closed_Office_General
DISCONNECT
END IF
IF DSL_Outage_Activation
THEN
GIVE RAN DSL_Helpdesk_Outage
END IF
QUEUE TO NETWORK SKILLSET DSL_Helpdesk WITH PRIORITY 6
WAIT 4
GIVE RAN Agent_Busy_General
GIVE MUSIC Advertisement_General
WAIT 45
SECTION LOOP_1
/* If Skillset is closed then play a closed message */
IF (OUT OF SERVICE DSL_Helpdesk) AND (PRIORITY IN NETWORK QUEUE DSL_Helpdesk = 0)
THEN
GIVE RAN Closed_Office_General
DISCONNECT
END IF
/* Check if the calls are queued */
IF NOT QUEUED
THEN
QUEUE TO NETWORK SKILLSET DSL_Helpdesk WITH PRIORITY 6
WAIT 4
END IF
GIVE RAN Agent_Still_Busy_General
WAIT 45
EXECUTE LOOP_1
I wonder if anyone done scripting on the Avaya contact Center Scripting/ Symposium
What we have to do is if the skill sis closed I need it to route to CDN 1022
Looking at this script I don't see where i should put it.
Any help is appreciated
/* Primary Script DSL Helpdesk CDN 1025 */
/* From CALL BTC Menu Selection 3-2 */
IF (OUT OF SERVICE DSL_Helpdesk)
THEN
GIVE RAN Closed_Office_General
DISCONNECT
END IF
IF DSL_Outage_Activation
THEN
GIVE RAN DSL_Helpdesk_Outage
END IF
QUEUE TO NETWORK SKILLSET DSL_Helpdesk WITH PRIORITY 6
WAIT 4
GIVE RAN Agent_Busy_General
GIVE MUSIC Advertisement_General
WAIT 45
SECTION LOOP_1
/* If Skillset is closed then play a closed message */
IF (OUT OF SERVICE DSL_Helpdesk) AND (PRIORITY IN NETWORK QUEUE DSL_Helpdesk = 0)
THEN
GIVE RAN Closed_Office_General
DISCONNECT
END IF
/* Check if the calls are queued */
IF NOT QUEUED
THEN
QUEUE TO NETWORK SKILLSET DSL_Helpdesk WITH PRIORITY 6
WAIT 4
END IF
GIVE RAN Agent_Still_Busy_General
WAIT 45
EXECUTE LOOP_1