Avaya contact Center Scripting/ Symposium

[Bonker1974]

Hi
I wonder if anyone done scripting on the Avaya contact Center Scripting/ Symposium
What we have to do is if the skill sis closed I need it to route to CDN 1022
Looking at this script I don't see where i should put it.

Any help is appreciated


/* Primary Script DSL Helpdesk CDN 1025 */
/* From CALL BTC Menu Selection 3-2 */
IF (OUT OF SERVICE DSL_Helpdesk)
THEN
GIVE RAN Closed_Office_General
DISCONNECT
END IF
IF DSL_Outage_Activation
THEN
GIVE RAN DSL_Helpdesk_Outage
END IF

QUEUE TO NETWORK SKILLSET DSL_Helpdesk WITH PRIORITY 6
WAIT 4
GIVE RAN Agent_Busy_General
GIVE MUSIC Advertisement_General
WAIT 45

SECTION LOOP_1
/* If Skillset is closed then play a closed message */
IF (OUT OF SERVICE DSL_Helpdesk) AND (PRIORITY IN NETWORK QUEUE DSL_Helpdesk = 0)
THEN
GIVE RAN Closed_Office_General
DISCONNECT
END IF

/* Check if the calls are queued */
IF NOT QUEUED
THEN
QUEUE TO NETWORK SKILLSET DSL_Helpdesk WITH PRIORITY 6
WAIT 4
END IF

GIVE RAN Agent_Still_Busy_General
WAIT 45
EXECUTE LOOP_1

 

[Nodal]

Right now it's playing a RAN (Closed_Office_General)and disconnecting. So instead of the Ran route it to the CDN.

 

[MossEng]

Here's the edited parts of the script:

/* Primary Script DSL Helpdesk CDN 1025 */
/* From CALL BTC Menu Selection 3-2 */
IF (OUT OF SERVICE DSL_Helpdesk)
THEN
ROUTE TO 1022
DISCONNECT (This is no longer strictly need as the ROUTE Command will terminate the script)
END IF
IF DSL_Outage_Activation
THEN
GIVE RAN DSL_Helpdesk_Outage
END IF

SECTION LOOP_1
/* If Skillset is closed then play a closed message */
IF (OUT OF SERVICE DSL_Helpdesk) AND (PRIORITY IN NETWORK QUEUE DSL_Helpdesk = 0)
THEN
ROUTE TO 1022
DISCONNECT
END IF

(Basically every occurrence of GIVE RAN closed_office_general should be replace with ROUTE TO 1022)

You could create a variable for CDN 1022, but this keeps it simple