avaya communicator logout automatically

[AT08]

Respected all ,
I hope all of u good.
i need ur help
On a customer site :

Hardware =(1) avaya R220 server (R 9.1.6)
(2) avaya ipocc (9.1.6)
(3) avaya ipocc user interface(R 9.1.6)
(4) avaya communicator (R 2.0.3.44)
(5) avaya switch 24 port 3526D
on the same pc also the CRM , SAP also working

problem = avaya communicator agent is logout automatically .
plz help
its urgent

 

[janni78]

Are they logged out from the Communicator or IPOCC?

"Trying is the first step to failure..." - Homer

 

[AT08]

hi janni78
logged out from communicator

 

[janni78]

That doesn't seem right, I don't have any issues on my system with the same setup.

Do a monitor trace and post it if you don't see anything obvious, that should tell why.

"Trying is the first step to failure..." - Homer

 

[AT08]

hlo janni sir ,
i m sending the monitor treace and also the list of those user which logout

list is :151,111,117,143,144

Trace is :
[ATM]
atmcmline=0
atmchannel=0
atmio=0
[Call]
cm=0
MonIVRMessage=0
cmcallpkt=0
cmcallevt=1
cmextntx=1
cmextnrx=1
cmshortcodemsgs=0
cmextntxc=0
cmextnrxc=0
cmextnevt=1
cmextncutevt=0
cmlinetx=1
cmlinerx=1
cmlineevt=0
cmcalldelta=1
cmextntxp=1
cmextnrxp=1
cmmap=1
mediamaplevel=2
cmtargetting=1
cmlogging=1
cmembeddedvmail=0
cmevmaudioresp=0
cmevmrecorder=0
cmevmhousekeeping=0
cmevmflashstorage=0
cmevmsilence=0
cmevmemail=0
cmport=0
cmprimitive=0
cmfaststartinfo=0
cmars=1
cmlrq=1
cmacdevents=0
cmipdectevents=0
cmipdectmessages=0
cmipdecttxextn=0
cmipdectrxextn=0
cmipdecttxline=0
cmipdectrxline=0
cmsortIEs=1
voiplevel=2
primlevel=2
cmcdr=0
cmcdrextended=0
[Trace Flags]
tapievents=1
tapicalllogevents=1
tapilineevents=1
igmpevents=0
tftpevents=0
tftpwarningevents=0
tftpdownloadevents=0
dnsevents=0
dhcpevents=0
telnetevents=0
cstaevents=0
mhevents=0
voipevents=0
primevents=0
chevents=0
ssevents=0
siptxevents=1
siprxevents=1
h323summary=0
cm_delta2=0
pcvmail=0
pcvmailmsg=0
http=0
siptxnotify=0
siprxnotify=0
sipregrx=0
sipregtx=0
sipcallrx=0
sipcalltx=0
sipmiscrx=0
sipmisctx=0
filesys=0
time=0
memcardcmd=0
smtp=0
outdialer=0
webservices=0
[Performance Data]
MonSysOpMessage=0
MonPerformanceData1=0
MonPerformanceData2=0
MonPerformanceData3=0
MonPerformanceData4=0
MonPerformanceData5=0
MonPerformanceData6=0
MonPerformanceData7=0
MonPerformanceData8=0
MonPerformanceData9=0
MonPerformanceData10=0
MonPerformanceData11=0
MonPerformanceData12=0
MonPerformanceData13=0
MonPerformanceData14=0
MonPerformanceData15=0
MonPerformanceData16=0
MonPerformanceData17=0
MonPerformanceData18=0
MonPerformanceData19=0
MonPerformanceData20=0
MonPerformanceData21=0
MonMemoryData1=0
MonMemoryData2=0
MonMemoryData3=0
MonMemoryData4=0
MonMemoryData5=0
MonBufferData1=0
MonBufferData2=0
MonBufferData3=0
MonSipTCPUsers=0
MonTCPStreams=0
MonTCPStreams2=0
[DTE]
dtecmdtx=0
dtecmdrx=0
dteflttx=0
dtefltrx=0
dteppptx=0
dteppprx=0
dtev120tx=0
dtev120rx=0
dtev110tx=0
dtev110rx=0
dteevents=0
dtcommsstatus=0
dtl2=0
[EConf]
ecdaemon=0
ecapi=0
ectargets=0
ecconf=0
ecvmail=0
ecvmtx=0
ecvmrx=0
[Frame Relay]
frevenm=1
frtxm=0
frrxm=0
frmgmtm=1
[GOD]
godclienttx=0
godclientrx=0
godservertx=0
godserverrx=0
[H.323]
h323tx=1
h323rx=1
h323ev=1
h245tx=1
h245rx=1
rastx=1
rasrx=1
h323fs=1
ccmstx=1
ccmsrx=1
h323whole=1
[SIP]
siptrunkdata=0
siptrunkinfo=1
stuninfo=1
d100info=0
siplevel=0
siprxhex=0
siptxhex=0
sipipfilter=
[HTTP]
httpipfilter=
[Interface]
ifacename=
ifacetx=0
ifacerx=0
ifacerem=0
natinfail=0
natoutfail=0
natin=0
natout=0
firewallallowedout=0
firewallallowedin=0
firewalltcpallowedout=0
firewalltcpallowedin=0
firewalludpallowedout=0
firewalludpallowedin=0
firewallgenericout=0
firewallgenericin=0
firewallfailout=0
firewallfailin=0
ifacequeue=1
filtipsource=
filtipdest=
filtmacsource=
filtmacdest=
filttcpsrcport=0
filttcpdstport=0
filtudpsrcport=0
filtudpdstport=0
iftcp=1
ifudp=1
filtbcast=0
filtplsize=32
ifarpallow=1
ifWAN3pkts=0
ifmcast=1
[Routing]
iproutename=
iprouteev=0
iproutetable=0
iproutetableev=0
iprouteripin=0
iprouteripout=0
[ISDN]
isdnport=0
isdnl1tx=0
isdnl1rx=0
isdnl1ev=1
isdnl2tx=0
isdnl2rx=0
isdnl2ev=1
isdnl3tx=0
isdnl3rx=0
isdnl3ev=1
isdnb1tx=0
isdnb1rx=0
isdnb2tx=0
isdnb2rx=0
[Key/Lamp]
klAppearance=0
klAppearanceGroup=0
klCall=0
klFacility=0
klLocalAppearance=0
klPhoneStateChange=0
klSwitchHook=0
klUserConfig=0
klCallInterface=0
klKeyResolver=0
klCallInterfaceLevel2=0
klKeyResolverLevel2=0
klExcludeClassAdapter=0
klExcludeClassPhone=0
klExcludeClassAppearance=0
klExcludeClassAppearanceGroup=0
klExcludeClassAppearanceSelector=0
klExcludeClassRinger=0
klExcludeClassSwitchHook=0
klExcludeClassCall=0
klExcludeClassLine=0
klExcludeClassPrimaryCoverageFacility=0
klT3ApiEvent=0
klT3ApiMessage=0
klT3PhoneModel=0
[LDAP]
ldaptx=0
ldaprx=0
ldapev=0
directoryev=0
[PPP]
pppiptx=0
pppiprx=0
ppplcptx=0
ppplcprx=0
ppplcpecho=0
pppsectx=0
pppsecrx=0
pppipcptx=0
pppipcprx=0
pppbacptx=0
pppbacprx=0
pppccptx=0
pppccprx=0
pppstack=0
ppplink=0
ppperrmsg=1
pppgenmsg=0
pppmlcptx=0
pppmlcprx=0
ppplinktx=0
ppplinkrx=0
pppiphctx=0
pppiphcrx=0
pppcrtptx=0
pppcrtprx=0
[R2]
MonR2Line=1
MonR2Channel=1
MonR2Dialler=1
MonR2DSP=1
MonR2CAS=1
[Services SNMP]
snmprxmsgpro=0
snmptrapgen=0
snmpvarbindpro=0
[System]
systemerror=1
systemprint=1
systemresource=1
systemlicencing=1
systemdevtrace=0
systemdevtracedefault=1
systemcopylogging=0
showdate=0
showtime=1
showms=1
datetimeprints=0
[T1]
MonT1Line=0
MonT1Channel=0
MonT1Dialler=0
MonT1DSP=0
MonT1CAS=0
MonCSULineLoopback=0
MonCSUPayloadLoopback=0
MonCSULoopbackOff=0
MonCSULoopbackLine1=0
MonCSULoopbackLine2=0
MonCSULoopbackLine5=0
MonCSULoopbackLine6=0
MonCSULoopbackLine9=0
MonCSULoopbackLine10=0
MonCSULoopbackLine13=0
MonCSULoopbackLine14=0
[VPN]
vpnrip=0
vpnnode=0
vpnremotes=0
vpnforwards=0
vpnriptx=0
vpnriprx=0
vpntftptx=0
vpntftprx=0
ipsecevent=0
ipsecrx=0
ipsectx=0
ipsecWarning=0
ipsecDataEv=0
ipsecDecode=0
ipsecDebug=0
ipsecSubtending=0
l2tpevent=0
l2tprx=0
l2tptx=0
sslvpnConfiguration=0
sslvpnSession=1
sslvpnSessionState=1
sslvpnFsm=0
sslvpnSocks=0
sslvpnSocksState=0
sslvpnHeartbeat=0
sslvpnKeepalive=0
sslvpnSignalingPktRx=0
sslvpnSignalingPktTx=0
sslvpnDataPktRx=0
sslvpnDataPktTx=0
sslvpnTunnelInterface=0
sslvpnTunnelRoutes=0
secEvents=0
secMeasurements=0
secStackTrace=0
secRegsCmdInit=0
secRegsCmdDone=0
secRegsCmdError=1
[WAN]
wanport=0
wantx=0
wanrx=0
wanev=1
[SCN]
CtlStreamTx=0
CtlStreamRx=0
DHGRoute=0
HGE=0
HGLII=0
HGSC=0
HGCFG=0
ScnUsers=0
ScnDump=0
ScnResilience=0
[SSI]
ssiStartOfRequestedData=0
ssiRequestMessages=0
ssiReplyAndEventMessages=0
ssiObjectEventMessages=0
triggerlog=
triggerprint=
triggerstringautoro=0
triggerstringmultiro=0
ssiDecode=0
[Jade]
MapperInfo=0
MapperLevel=2
SIPHandlerInfo=0
SIPHandlerLevel=2
RemoteMapperInfo=0
RemoteMapperLevel=2
MSMLInfo=0
MSMLLevel=2
RxFromJade=0
TxToJade=0
RxFromVmPro=0
TxToVmPro=0
MSMLRx=0
MSMLTx=0
InternalSIPFilter=0
UDPSocks=0
TCPSocks=0
[Media]
RTPFilterInfo=0
PriorityQueueInfo=0
FECInterruptInfo=0
RTPMonitorInterval=60

 

[janni78]

That's not the trace, that's a list of the trace settings.

"Trying is the first step to failure..." - Homer