Hello Experts
We are new on Avaya CMS and we have an issue with our %withing service level
being affected by the abandoned calls %, how can we avoid that?
CMS SUpervisor web R17
see below example
We had two abandoned calls
Which affected our % withing service to 89
our split skill profile configuration is set as below
and our cm config the same
thanks in advanced for any assistance
We are new on Avaya CMS and we have an issue with our %withing service level
being affected by the abandoned calls %, how can we avoid that?
CMS SUpervisor web R17
see below example
We had two abandoned calls
Which affected our % withing service to 89
our split skill profile configuration is set as below
and our cm config the same
thanks in advanced for any assistance