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Avaya cms reporting

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Avayacoolstuff

Technical User
Jan 31, 2019
96
US
How can we check in cms supervisor reporting if agent has missed a call. I have rona for my skill. If agent do not answer the call in 5 rings, it’s transfers to a rona vdn. In cms reporting can we know which agent has missed the call
 
You would probably need to write a custom report checking agent exception (agex) table for EXTYPE28.

Check EXTYPE in the help file.
 
What is procedure or How can I write a custom script to pull those reports ?
 
Check this thread and see if it helps:

thread690-1540442



- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius
 
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