Avaya CMS Records - how long from event to record in historical report?

[learningSkype]

hi all, does anyone know how long it takes CMS to have an event/call record recorded in Historical Data?

If my Call Center gets a call at 2pm, is it available under Historical Reports in 15 minutes, 30 minutes, an hour or next day? thanks in advance.

 

[curtc85]

Default interval is 30 minutes, interval timestamp also dependent on the time the call ends...If it shows up at 2PM but doesn't complete until 2:45, then you wouldn't be able to see it until after 3.

 

[learningSkype]

thanks. do you know where I would find this setting?

 

[curtc85]

From within CMS Supervisor: Tools -> System Setup -> Storage Intervals

The setting you're looking for is Intrahour Interval - Be mindful that changing from 30 to 15 minute intervals does have storage sizing implications.

 

[Stinney]

Also, if a call runs over an interval, say it starts at 2:28pm and doesn't end until 2:46pm, it won't show in the 2-2:30 report, it will show in the 2:30-3pm report.

It can't provide the metrics for the call until the call is completed.

- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

 

[learningSkype]

very good point, thanks. great feedback all, appreciate it!!!