Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

AVAYA CMS Designer Report ACD calls Over a Specific time

Status
Not open for further replies.
Dorke

Dorke

Technical User
Oct 18, 2010
8
US
Is there a way to break ACDCALLS out by their length(Talk Time)? I wanted to see how many calls are longer then 10 minutes, but could I actual also see ACDCALLS that had a talk time 0-120 seconds, 121-240 seconds, etc.>600 seconds? What would the proper formula/syntac in Designer?
 
Sort by date Sort by votes
If you have set the VDN Call profile, would a VDN Call profile daily do the trick?
 
Upvote 0 Downvote
Thank you.
Doesn't the VDN Call Profile include waiting in Queue and announcement Time? I was trying to get Talk time?
And not for the really dumb question. I just completed the VDN Profile Setup is it retro active?
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

qzat4
  • Locked
  • Question
Avaya CMS: report real-time number of agent staffed (table cagent)
Replies
0
Views
250
qzat4
qzat4
ncheung
  • Locked
  • Question
AVAYA CMS R20 SLA Report 1
Replies
9
Views
381
SoftwareRT
SoftwareRT
W
  • Locked
  • Question
CMS Reporting Avail -> Other -> ACD instead of Ring. Calls not counting for Summary reports
Replies
4
Views
346
Weslee
W
M
  • Locked
  • Question
Avaya CMS Supervisor R18 download
Replies
1
Views
279
BIS
BIS
Darkseid3000
  • Locked
  • Question
Avaya Addon and/or CMS HTML python update
Replies
8
Views
363
SoftwareRT
SoftwareRT

Part and Inventory Search

Sponsor

Back
Top