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AVAYA CMS Designer Report ACD calls Over a Specific time

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Dorke

Dorke

Technical User
Oct 18, 2010
8
US
Is there a way to break ACDCALLS out by their length(Talk Time)? I wanted to see how many calls are longer then 10 minutes, but could I actual also see ACDCALLS that had a talk time 0-120 seconds, 121-240 seconds, etc.>600 seconds? What would the proper formula/syntac in Designer?
 
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If you have set the VDN Call profile, would a VDN Call profile daily do the trick?
 
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Thank you.
Doesn't the VDN Call Profile include waiting in Queue and announcement Time? I was trying to get Talk time?
And not for the really dumb question. I just completed the VDN Profile Setup is it retro active?
 
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